Call Center Representative

2 weeks ago

Middle River, United States Maryland Staffing Full time

Call Center RepresentativeAre you an experienced Call Center Representative looking for a fulfilling career opportunity with room for growth? Join a dynamic organization where your expertise in customer service will make a difference in helping customers resolve issues, get answers, and feel supported. This temporary-to-hire opportunity offers stability, career progression, and the potential for hybrid work after permanent placementKey Responsibilities:Provide outstanding customer service by answering inbound calls, assisting customers with inquiries, and resolving complaints in a timely and professional manner.Document interactions accurately in the system and update customer records as necessary.Work collaboratively with team members to ensure excellent service delivery that meets quality standards.Maintain a positive and empathetic demeanor, even in high-pressure scenarios, to support customer satisfaction.Why Apply?Career Growth: Opportunity to transition into a permanent role.Potential for Hybrid Work: Onsite role to start, with the possibility of transitioning to hybrid work arrangements after permanent hire.Supportive Environment: Join a team dedicated to excellent customer service and employee professional growth.Competitive Pay: Earn a competitive salary with a clear pathway to full-time benefits after being hired permanently.Requirements:Experience: Minimum of 1 year of experience working in a call center or customer service environment.Background: Must be able to pass a background check and drug screening.Availability: Willingness to work one late night per week and every other weekend.Skills: Strong communication, problem-solving, and organizational abilities.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.

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