Clinical Call Center Representative

5 days ago

Little River, SC, United States Little River Medical Center Full time
Clinical Call Center Representative (CCMA)

POSITION SUMMARY:
The Clinical Call Center Representative provides patient services for patients who initiate a call related to their health care needs. This includes receiving calls, reviewing charts, prioritizing call backs, and routing calls and or telephone encounters to appropriate clinical staff for response.

WHY LRMC:
Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family. Our mission is to Change Lives and Serve Our Communities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Assist patients calling in a pleasant and professional manner.
  • Telephone duties will include assisting patients with scheduling appointments, medication refills, referrals and communicating necessary information to clinical staff and providers.
  • Strives to retrieve messages and return calls to patients in a timely manner.
  • Review charts of patients requiring assistance or requesting a call back.
  • Documents call criteria in EMR within a timely manner.
  • Maintains a neat/well organized work area.
  • Attends all training courses as required.
  • Always maintain patient confidentiality.
  • Maintains Center confidentiality and Code of Compliance per policy.
  • Follows established policy and procedures.
  • Performs other duties, as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must remain courteous and considerate to patients and associates, possess tact and diplomacy, maintain professional appearance, possess good organization skills, be detailed oriented, be resourceful, be able to handle multiple tasks, be a self-starter and be able to work in a team-oriented environment.

EDUCATION and/or EXPERIENCE:
  • High School diploma or GED.
  • Certified Clinical Medical Assistant minimum
  • Worked in medical office clinical setting minimum 2 years.
  • Bilingual English/Spanish is a plus, but not required.
LRMC offers benefits such as:
  • Medical, Vision & Dental insurance. Health Benefits start on the 1st of the month following the start date.
  • Employer matched 403B Retirement Plan.
  • Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave.
  • Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and an Employee Assistant Plan.

  • Clinical Pharmacist

    17 hours ago

    Little River, SC, United States Little River Medical Center Full time

    Clinical Pharmacist Full-Time POSITION SUMMARY The clinical pharmacist will work under the direct supervision of the Center's CMO & CPO and will assist both in the daily operations of the Little River Medical Center (LRMC) clinical pharmacy program. The clinical pharmacist will adhere to all policies and procedures that are in place currently or...

  • Certified Clinical Medical Assistant

    1 day ago

    Little River, SC, United States Little River Medical Center Full time

    Certified Clinical Medical Assistant Location: Little River Office POSITION SUMMARY The Medical Assistant will perform duties to assist the Center providers in the delivery of primary medical care as needed. The Medical Assistant receives, greets, and prepares patients for medical examinations or procedures. The Medical Assistant aids the Center providers in...

  • Little River Patient Services Representative, FT

    2 weeks ago

    Little River, SC, United States Novant Health Urgent Cares LLC Full time

    Title: Patient Services Representative Location: Little River Novant Health Urgent Care Status: Full-Time Who Are We? Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across...

  • Little River Patient Services Representative, FT

    2 weeks ago

    Little River, SC, United States Novant Health Urgent Cares LLC Full time

    Title: Patient Services Representative Location: Little River Novant Health Urgent Care Status: Full-Time Who Are We? Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across...

  • Patient Care Coordinator

    3 days ago

    Little River, SC, United States Little River Medical Center Full time

    Patient Care Coordinator (LPN) POSITION SUMMARY Little River Medical Center is hiring a full-time Patient Care Coordinator (PCC) to support key programs such as Chronic Care Management (CCM). This role is essential in ensuring patients receive timely, high-quality care through coordinated services, patient outreach, chart reviews, and accurate documentation...

  • Patient Care Coordinator

    1 week ago

    Little River, SC, United States Little River Medical Center Full time

    Patient Care Coordinator (LPN) POSITION SUMMARY Little River Medical Center is hiring a full-time Patient Care Coordinator (PCC) to support key programs such as Chronic Care Management (CCM). This role is essential in ensuring patients receive timely, high-quality care through coordinated services, patient outreach, chart reviews, and accurate documentation...

  • Mobile Team CSR

    2 weeks ago

    Little River, SC, United States Little River Medical Center Full time

    Customer Service Representative (CSR) - Mobile Team *The applicant must be comfortable with driving large RV size vehicles and have a clean driving record.* JOB SUMMARY Under the direct supervision of the Mobile Team Coordinator, the Customer Service Representative (CSR) is responsible for front office day-to-day activities including answering phones,...

  • Mobile Team CSR

    2 weeks ago

    Little River, SC, United States Little River Medical Center Full time

    Customer Service Representative (CSR) - Mobile Team *The applicant must be comfortable with driving large RV size vehicles and have a clean driving record.* JOB SUMMARY Under the direct supervision of the Mobile Team Coordinator, the Customer Service Representative (CSR) is responsible for front office day-to-day activities including answering phones,...

  • Family Nurse Practitioner

    23 hours ago

    Little River, SC, United States Little River Medical Center Full time

    Family Nurse Practitioner JOB SUMMARY: Under limited supervision by the Chief Medical Officer, the Family Nurse Practitioner (FNP) provides primary health care to individuals and families in the field of pediatrics, geriatrics, family planning, maternity, family and others in both normal and/or high risk populations with complex nursing/medical needs, in...

  • Family Nurse Practitioner

    1 day ago

    Little River, SC, United States Little River Medical Center Full time

    Family Nurse Practitioner JOB SUMMARY: Under limited supervision by the Chief Medical Officer, the Family Nurse Practitioner (FNP) provides primary health care to individuals and families in the field of pediatrics, geriatrics, family planning, maternity, family and others in both normal and/or high risk populations with complex nursing/medical needs, in...