Customer Service Representative
3 weeks ago
RooterPLUS Plumbing and Septic was founded in 1994 with the goal of providing world-class customer service to all of Metro Atlanta. We are looking for applicants who bring years of customer service experience and are available to work evening and weekend shifts.
Duties include:
- Taking calls from customers and scheduling Septic & Plumbing Services
- Scheduling service calls from various sources, including email generated leads.
- Open and maintain customer accounts by recording account information in ServiceTitan software
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
- Obtaining purchase order numbers
- Taking customer payments
- General office duties
- Handling tough customers
- Ability to work day, evening and weekend shifts
All applicants must:
- Be able to think clearly and concentrate while working under pressure in order to perform duties
- Demonstrate active listening skills
- Be kind and have a positive attitude
- Work well with others and demonstrate the ability to collaborate with teammates and supervisors throughout the work day.
- Be energetic
- Be detail-oriented
- Be organized
- Have superior phone etiquette
- Have great customer service skills
- Computer proficiency
- Have knowledge of the Metro Atlanta area
- Have strong multi-tasking skills
- Be punctual
- Previous customer service experience is preferred
- ServiceTitan experience is a plus
RooterPLUS is a Drug Free Workplace
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Bonus/Incentive pay based on performance
- Restoration Referral Money
Schedule:
- Will include Day, Evening and Weekend shifts
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