Salesforce Solutions Architect

3 weeks ago

Plainsboro Township, United States Damco Solutions Full time

As a Solution Architect, you will own the integrity and strength of the solutions recommended. You'll be acting as a trusted advisor to our team and clients, and an effective mentor for other Salesforce professionals working alongside you. You will need a deep understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders and gain integrity to get your visions built into successful solutions.

Responsibilities

This is a varied delivery leadership role, with the following responsibilities:

  • Conduct research into clients' use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,
  • Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements,
  • Review solutions and recommending improvements,
  • Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,
  • Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions,
  • Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes,
  • Provide guidance on user story writing style,
  • Ensure success and acceptance criteria are defined for each story,
  • Describe and illustrate designs with appropriate justifications,
  • Ensure documentation of the steps for testing,
  • Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,
  • Supervise the configuration, quality assurance, testing, and deployment of Salesforce,
  • Collaborative project and workstream planning.

Required Qualifications and Background

  • At least 5 years' experience in a leading role in delivering Salesforce projects,
  • Excellent communication skills, written, verbal, and interactive when online,
  • Minimum Salesforce certified:
  • Administrator
  • Sales Cloud Consultant
  • Service Cloud Consultant
  • Platform App Builder

Knowledge, Skills, and Abilities

Required:

  • A pro-active personality, with a can-do attitude,
  • Excellent relationship-building skills,
  • Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results,
  • Available and responsive to question, clarifications and instructions
  • Ability to tailor communication to multiple audiences at all levels
  • A self-starter, experienced in leading projects or delivery work streams
  • Outstanding written communication skills
  • Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
  • A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
  • Excellent ability to coach, motivate and direct work tasks to a multi-discplinary team of Salesforce professionals

Desirable/bonus:

  • Bachelor's / Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance or a similar field of study,
  • Salesforce Designer certifications,
  • Salesforce Architecture certifications,
  • Active in the Salesforce community.

Key Skills:

Data modeling

Data migration

Data sharing

Multi-component solutions

Salesforce configuration (and the consultants working on the configuration)

Connected apps

Declarative automation

User experience (UX)

Handoff to other systems

Environment management

Deployments

Leading a team of consultants and/or administrators

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