Certified Pharmacy Technician

3 weeks ago

Gainesville, United States Northeast Georgia Health System Full time

Job Summary

The Population Health Clinical Pharmacy Technician (PHCPT) assists the value based ambulatory pharmacist and multi-disciplinary population health team in providing services to patients to support performance in our value-based contracts, The PHCPT works cross functionally with others internally and externally to support data driven results. Conducts patient outreach by way of telephone, mychart and other appropriate means to influence successful care gap closure and improved outcomes.


Minimum Job Qualifications

  • Licensure or other certifications: Pharmacy Technician Board Certificate registered with the Georgia Board of Pharmacy
  • Educational Requirements: Associates Degree
  • Minimum Experience: 3 or more years of experience as a pharmacy technician with experience in medication adherence.


Job Specific and Unique Knowledge, Skills and Abilities

  • Ability to effectively communicate with patients on all levels, both verbal and written. Ability to engage patients with an uplifting and personable manner.
  • Ability to develop strong, trusting relationships with leadership, physicians, pharmacists, and patients in the Value Based Programs
  • Understanding of medication-related quality metrics for value-based care programs (Medication Adherence - Diabetes, Cholesterol and Hypertension, Statin Use in Persons with Diabetes, and Statins in Patients with Cardiovascular Disease)
  • Highly organized and self-disciplined with the ability to adapt to various workspaces
  • Other professional skills and qualities: strong attention to detail, ability to self-direct through multitasking and prioritizing, dependability, empathy, focus on quality service, goal oriented
  • Must practice discretion and confidentiality as position deals with highly sensitive and private data
  • Individual with a patient-first mindset, excellent problem solving and communication skills, who can thrive in an autonomous and evolving environment
  • Proficient with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)



Essential Tasks and Responsibilities

  • The primary responsibility of this role is to provide support to team pharmacists, clinicians and the care management team to ensure effective, safe, and cost-effective drug therapy for patients that are part of the CIN's value based contracts.
  • The Population Health Pharmacy Technician works closely and directly with patients to deliver a full continuum of medication adherence support by utilizing various tools, applications, data and analytics
  • Responsible for obtaining medication refill histories, performing comprehensive pharmacy benefits investigations and assisting with provider communications
  • Builds rapport with patients to identify strengths and barriers to medication access with the goal of closing the care gap and promoting exceptional patient care
  • Develop and build a rapport with pharmacists, providers and clinical staff to provide the highest level of care for patients with complex needs
  • Identifying and resolving complex medication-related issues, and ability to know when to involve or escalate to pharmacist, provider or leadership.
  • Facilitate the completion of medication reconciliation activities, assist patients overcome barriers to medication adherence, conduct medication outreach, and complete community resource referrals
  • Communicate and collaborate with local pharmacies to troubleshoot issues affecting medication adherence or access. Provides follow up with pharmacies to verify patients pick up medications, closing care gaps
  • Populates data into databases, payer portals, and other data repositories to assess patient activity/medication adherence rates and address barriers to care to improve outcomes
  • Review and remedy medication care gap reports and organize daily call list for patient outreaches
  • Participates in quality and payer meetings as directed
  • Participate in staff meetings, in-services, and other program-specific tasks and activities as require

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