Junior Application Setup Consultant

3 months ago

Long Beach, United States myKaarma Full time

Title: Junior Application Setup Consultant


Job Type: Full Time


Job Location:

  • Long Beach, CA, North America
  • Pittsburgh, PA, North America


Company Overview:

myKaarma is a highly integrated team of people that strive to streamline and make the customer experience of Automotive Dealerships totally frictionless and touchless. We believe in the science of evolution, while challenging the status quo is a fundamental part of our DNA. Headquartered in Long Beach, CA, myKaarma is an end-to-end Software as a Service (SaaS) customer interaction and workflow platform for franchise automotive dealership service lanes and fixed operations departments. myKaarma’s solution includes an integrated suite of scheduling, interaction, communication, and payment tools that drive efficiencies for dealer service lanes and improved experiences for vehicle owners.


Role Description:

We are searching for a self-driven, organized, consultant-minded, set up specialist to join our growing team. Dealership, and/or 3rd party electronic Scheduler and Multi-Point Inspection (MPI) software is preferred.

● Support & Configure dealerships after initial setup configurations have been done. This will entail discerning customer concerns such as, scheduling opportunities and changes, shop flow, how to address deficiencies in the products to best suit the ever-changing dealership day-to-day.

● Work closely with the Customer Engagement Management team to support their area dealership’s needs. Also work closely with the Scheduler and Service Cart teams with additional workflow to ensure the best customer experience.

● Communicate effectively and participate in constant improvement of our overall training process along with sharing freely feedback.

● Continually assist other team members in departments with strengthening their knowledge of the product so that we can provide our customers with the best experience.


The Junior Application Set Up Consultant will be responsible for the following:

● Work with the dealerships to assist with their needs based upon the job description above. This close relationship will be key to providing as requested changes to the software to fit their needs in a quick, timely manner to not disrupt existing flow.

● Promptly communicate any barriers appropriately and work with the Senior Application Setup Consultants and the Customer Engagement Team to constantly improve customer and internal facing product documentation and training materials. Efforts in this area should include ways to save onsite effort days yet maintain a high level of customer service and satisfaction.

● Be able to work cross functionally with teams outside of implementation to ensure that customers' questions & concerns related to the software are being addressed timely.


Preferred Skills and Qualifications:

● Dealership Fixed Operations experience

● Communication

● Sales Force

● Google Suite (Mail, Calendar, Forms, Sheets, etcetera)

● myKaarma suite of dealer products and internal “Admin Tool” portal


We Offer:

  • A casual, flexible working environment where we encourage values like “Active Dissent” with a highly aligned-loosely coupled organization that consistently achieves disproportionate results by using data driven decision making.
  • We offer a mix of office/work-from-home with a core focus on “getting the job done”
  • Paid medical/dental/vision/life/disability benefits
  • Unlimited vacation time (subject to some practical constraints)
  • Gym membership allowance
  • Unlimited snacks (in the office)

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