Lobby Concierge

3 weeks ago

Miami Beach, United States Loews Hotels, LLC Full time
Lobby Concierge

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

  • Greets guests in a warm, friendly, and professional manner
  • Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
  • Familiar with local dining, shopping, and entertainment offerings
  • Is completely conversant in all information in the Concierge Fact Book
  • Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
  • Becomes familiar with guest names and acknowledges them by name
  • Serves each guest on a one-to-one basis with utmost courtesy
  • Personalizes all services and anticipates guest requests whenever possible
  • Makes dining, theater, tour, travel, and other arrangements for hotel guests
  • Assists guests with transportation needs
  • Arranges childcare
  • Presents guest orientation sessions for new arrivals
  • Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
  • Works closely with in-house vendors to satisfy guest entertainment needs
  • Constantly displays outstanding communication and guest relations skills
  • Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors both in face to face discussions and over the telephone
  • Answers telephone in accordance with Loews Hotels standards
  • Takes a proactive role in providing assistance in the hotel lobby
  • Provides tours of the hotel, displaying extensive familiarity with its history and interior decor
  • Maintains inventory of local maps and brochures
  • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
  • Retrieves guest messages from computer
  • Sets up and disassembles the morning and evening concierge service
  • Conducts Random Guest Survey Calls in accordance with hotel policy
  • Other duties as assigned

General

  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

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