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Onsite AV Support Technician II

3 months ago

New York, United States AVI-SPL Full time

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Audio Visual Technician Level 2 manages, maintains and is responsible for all service and repairs of audio visual and integrated conference room components / equipment. This role interfaces directly with the Client on a daily basis and his / her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms.

Day-To-Day Responsibilities:

  • Setup/breakdown of conference spaces to meet the customers event needs
  • Perform preventative maintenance task to help maintain customer spaces
  • Perform support tasks in a timely and quality conscious manner
  • Provide support of networked devices
  • Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
  • Understand and adhere to local safety standards for all site duties
  • Provide job site documentation and end user training as needed
  • Setup and troubleshoot various audio/video/presentation systems.
  • Travel to various job sites as required

Required Skills:

At a minimum, the Audio-Visual Technician – Level 2 will possess the following skills:

  • Able to perform routine testing and problem diagnosis for audio visual technologies.
  • Troubleshoot escalated issues from Audio Visual Technician – Level 1 until resolved or escalated to a Level 3 technician.
  • Ability to read and utilize blueprints and audio / video flow diagrams.
  • Perform network troubleshooting to diagnose static and dynamic IP addresses.
  • Perform remote troubleshooting for local and regional offices,
  • Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems.
  • Edit software code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback
  • Gather and analyze system logs and system settings for codecs, control systems, mixers, and complex broadcast equipment as needed.
  • Conduct simple installs
  • Provide reports and adhere to metrics outlined
  • Additional tasks as assigned

Items to Consider:

  • AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
  • This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

  • Effectively communicate with employees, customers and colleagues
  • Ability to use hand tools in a safe and efficient manner
  • Ability to work and think independently and ensuring to meet deadlines
  • Basic computer knowledge
  • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
  • Minimum of a High School Diploma or equivalent
  • Must be flexible to work after hours and weekends when required
  • Ability to regularly climb and work from ladders, lifting equipment, tools and materials

Nice-To-Haves:

  • Minimum of 3 years of audiovisual integration experience
  • Formal education in Electronics or related field
  • Intermediate PC troubleshooting knowledge

WHY YOU’LL LIKE WORKING HERE

  • Medical benefits, including vision and dental
  • Paid holidays, sick days, and personal days
  • Enjoyable and dynamic company culture
  • Training and professional development opportunities


MORE ABOUT US


AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.