Claims Advocate

Claims AdvocateAt Alera Group, our people are our greatest strengthand finding ways to expand and enhance the value we deliver to clients is central to our growth story. Were seeking a Claims Advocate within our Trucking & Transportation Insurance team.Founded in 2017, Alera Group has grown to become the 15th largest broker of U.S. business. Were passionate about our clients success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.ResponsibilitiesWe are seeking a dedicated Claims Advocate to serve as the primary liaison between our trucking and transportation clients and insurance carriers. This role requires a specialized understanding of commercial trucking operations and the unique insurance challenges facing the transportation industry. The ideal candidate will be a client-focused professional who can navigate complex claims while providing exceptional service during critical times.Claims Coordination & Client Support: Serve as the primary contact for clients throughout the entire claims processfrom first notice of loss through resolutionensuring accurate filing, timely communication, and proactive follow-up with adjusters and carriersCoverage Analysis & Guidance: Advise clients on policy provisions, coverage applicability, and rights and responsibilities under their insurance policies; review and interpret policy language to resolve coverage issues or declinations.Documentation Management: Assist clients in gathering and submitting essential claim documentation (e.g., police reports, bills of lading, medical records, witness statements) and maintain detailed, organized claim records within the agency management systemClaims Advocacy & Resolution: Coordinate with carriers, adjusters, and third-party administrators to ensure fair and timely handling of claims; advocate for clients during investigations, negotiations, and settlements to achieve equitable outcomesLoss Prevention & Risk Management: Identify trends in claims activity, recommend safety and loss control measures, and collaborate with clients and internal risk management teams to reduce total cost of risk and prevent future lossesTraining & Collaboration: Partner with producers, account executives, and risk control teams to support client retention and new business efforts; contribute to client and internal training on claims best practices, safety, and emerging industry trendsReporting & Analysis: Prepare and present claims summaries, loss runs, and trend reports for client renewals and management review; track open claims to closure and ensure accurate documentation of settlements and reserve changesQualificationsExperience: 35 years of experience in commercial insurance claimspreferably within trucking and transportationor equivalent experience in a related fieldTechnical Knowledge: Strong understanding of commercial auto liability, physical damage, cargo, umbrella/excess, and workers compensation coverages; familiarity with FMCSA and DOT regulations, trucking operations, and common industry exposures such as interstate commerce, hazardous materials, and broker/carrier relationshipsLicensing & Certification: Active Property & Casualty insurance license (or ability to obtain within 60 days); CLCS or similar designation preferred; additional claims or risk management certifications a plusCommunication & Advocacy: Excellent verbal and written communication skills with the ability to explain complex insurance concepts clearly; strong advocacy and negotiation skills with carriers, adjusters, and clientsTechnology Proficiency: Skilled in Microsoft Office Suite, agency management systems, and online communication tools such as Microsoft Teams and ZoomAnalytical & Organizational Skills: Highly detail-oriented with exceptional organization, multitasking, and time management abilities; able to manage multiple claims efficiently while maintaining high service standardsAdditional Preferred Skills: Experience with trucking fleets, logistics companies, or transportation brokers; understanding of subrogation, salvage, telematics, dash cam footage, and ELDs; bilingual (Spanish) a plusAdditional InformationThis job is fully remote.Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.Salary range is $65K to $85K per year.We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.Location Type: Remote