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Ecommerce Coordinator

3 months ago

Philadelphia, United States LAGOS Full time

Job Title: Ecommerce Coordinator

Location: Philadelphia Corporate Office

Department: Ecommerce/Digital

Reports to: Ecommerce Manager

Job Type: Full Time

Job Level: Associate

FLSA Classification: Exempt (Salaried)

Work Schedule: Mon - Fri, 9:00am - 5:00pm

Positions Supervised: None

Remote Work: 4 days onsite, potential for 1 remote day per week.

Work Environment: Corporate Office


Benefits & Perks: Bonus Eligibility, Healthcare Benefits (Medical, Dental, Vision), Paid Parental Leave, Employer paid Short Term Disability, 401(k) with Employer Match, PTO & Sick Time, Employee Merchandise Discount and more


About Us:

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles. From meticulously crafted designs to sumptuous details, each piece tells a story of timeless sophistication. Founded by master jeweler, Steven Lagos, the brand's signature Caviar collections offer bold, unique styles that encourage personal expression.


Position Summary:

The LAGOS Ecommerce Coordinator will work closely with the Ecommerce Manager and cross-functional teams to enhance customer satisfaction and drive sales through an optimized online experience. They will focus on day-to-day operations of LAGOS.com and wholesale ecommerce platforms, including product launches, managing the digital marketing calendar, and maintaining content schedules.


Ideal Candidate:

You have a keen eye for detail and appreciate sophistication and elegance in luxury products. Your meticulous nature and organizational skills ensure that every task is executed flawlessly. You are a quick learner, eager to adapt to new challenges and technologies, and your collaborative spirit makes you a valuable team player. Your adaptability allows you to navigate changes with ease, always maintaining a focus on excellence and innovation.


DUTIES AND RESPONSIBILITIES

  • Perform all product uploads, including images, copywriting, tagging, and data entry, ensuring accuracy.
  • Maintain the wholesale accounts calendar for product launches and digital marketing deadlines.
  • Collaborate with Creative Services to schedule photoshoots aligned with new product deliveries.
  • Ensure product detail pages (PDPs) are optimized with accurate information and imagery.
  • Work with the Customer Service team to improve the online customer experience.
  • Coordinate with IT and web developers to resolve bugs/errors, implement site optimizations, and streamline processes.
  • Generate weekly and monthly performance reports for LAGOS.com.
  • Conduct regular site audits, including filters, search functionality, sizes, and colorways.
  • Identify and correct site errors, such as incorrect pricing, images, or copy.
  • Upload lifestyle and editorial images regularly to inspire customers.
  • Assist the ecommerce department with daily operations and tasks as needed.


JOB/SKILL REQUIREMENTS

  • BA/BS degree in business, marketing, or a related field.
  • 2-4 years of experience in E-Retail/Ecommerce Management, preferably within the luxury or fine jewelry industry.
  • Experience in NetSuite (or similar system) required.
  • Proficiency in Microsoft Office, particularly Excel.
  • Experience with Shopify preferred.
  • Understanding of user experience, online retailing, and retail buying.
  • Highly organized with the ability to prioritize in a fast-paced, deadline-driven environment.
  • Strong proficiency with spreadsheets and large data sets.
  • Excellent written and oral communication skills.
  • Ability to learn quickly and adapt to changes as needed.
  • Resilience and the ability to handle high-pressure situations with a positive attitude.
  • Strong attention to detail and a commitment to producing high-quality work.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Basic understanding of SEO principles and how they apply to ecommerce.
  • Ability to work independently as well as collaboratively in a team environment.'


Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Brief periods of standing, bending, reaching and occasional light lifting required.
  • Must be able to access all areas of the facility to determine needs
  • Ability to communicate promptly and accurately via computer, telephone, etc.
  • Required to possess specific visons abilities, including close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus.


Equal Employment Opportunity:

LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.


Other Duties:

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Updated 2024.