Call Center Representative

3 days ago

Melville, United States TEKsystems Full time

Overview:

As a Call Center Representative for a leading Health Network you will have the opportunity to work directly in a corporate office working to schedule appointments for patients, providers, and keep all medical records up to date. This PERMANENT opportunity opens the door to room for growth and advancement both personally and professionally throughout the network in multiple departments.

Additional responsibilities include:

  • Set appointments via inbound/outbound calls from our Call Center. Heavy Call Volume at times
  • Update patient demographics and pre-register in EPIC, training will be provided
  • Capture, enter and report data accurately to management
  • Ensure services are provided in a timely manner
  • Ensure key performance indicators are met
  • Report discrepancies and identify areas of improvement to supervisors
  • Work on special projects and assignments as needed

Skills:

  • Customer service
  • Call center
  • EPIC systems
  • Medical scheduling
  • Patient registration
  • Insurance
  • Insurance eligibility
  • Electronic health record

Additional Skills & Qualifications:

  • Excellent computer and typing skills required
  • High School degree or equivalent required
  • Must demonstrate good oral, listening and written communication skills
  • Ability to multi –task i.e. Manage telephone and computer simultaneously
  • Ability to work independently or with little supervision
  • Ability to provide high level of customer service and satisfaction
  • High attention to detail and excellent organizational skills
  • Above average ability to analyze, assess and problem solve the needs of the caller
  • Ability to learn and apply new information/concept in area of responsibility

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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