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Manager of Operations

1 month ago

Anaheim, United States Los Angeles Cancer Network Full time

The position is responsible for operational performance in several administrative areas within LACN, including but not limited to, revenue cycle management oversight and related functions; eligibility and benefits verification; new patient registration and scheduling; authorizations, including EMR; and special events project management.


Essential Functions:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodations.

  • Ensures compliance and consistent application of Practice policies and procedures.
  • Collaborates effectively with the management team to ensure staff documentation of patient care, deliver quality care, and maintain effective billing procedures and charge capture.
  • Monitors the productivity and work performance of all direct reports, conducting effective performance evaluations in a timely manner, and providing proper coaching and feedback.
  • Collaborates effectively with management on human resource strategy goals in areas of staffing, recruitment, and development.
  • Effectively communicate operational objectives and priorities across the organization.
  • Assist the Director of Operations with patient collections.
  • Monitors workflow across multiple departments.
  • Provides feedback to management regarding possible areas of improvement or concern.
  • Reviews weekly requests for time off and coordinates coverage for open positions or covers positions in the event of necessity.
  • Effectively performs special assignments and projects as requested by Director of Operations.


Competencies:

  • Knowledge of computer/telephone support, preferably in the healthcare industry.
  • Strong customer service background, preferably in a healthcare setting.
  • Excellent written and verbal communication skills.
  • Competence with computer processing functions and other standard office equipment.
  • Ability to manage and prioritize multiple tasks.
  • Ability to resolve customer issues calmly and professionally with diplomacy and tact.
  • Ability to work independently with minimal supervision.
  • Strong organizational skills.


Education and Experience:

  • Bachelor’s degree from an accredited educational institution, in Business and/or healthcare field preferred.
  • Three (3) or more years of progressively responsible work experience in multi-site oncology practice.
  • Demonstrated leadership and management skills in the healthcare field preferred.


Additional Requirements:

  • Great Customer Service Skills.
  • Knowledge of medical terminology specifically in Oncology/Hematology.
  • Previous Oncology/Hematology experience preferred.
  • Able to travel to satellite clinics when necessary.


Salary Transparency:

Exact compensation may vary based on skills, education, certifications, experience, and location. Base Salary Range: $70,000 to $80,000.00