Middleware Systems Administrator

Middleware Systems AnalystThe Middleware Systems Analyst role will provide day-to-day hands-on support for the Middleware Systems portfolio for key systems administration initiatives and ensure the integrity of the distributed platform hosting services for various critical payment applications. Responsibilities will include providing 24x7 service coverage of all Middleware Service Offerings, prepare technical deployment plans and system utilization reports, work with other technical staff to coordinate activities and implementations, follow and document procedures, respond, track, and escalate systems incidents in a timely fashion. Providing a lead by example approach in following change management and configuration management procedures/guidelines, ensuring patch management best practices are adhered, document detailed technical configurations and risk areas to communicate effectively with business owners, and oversee and manage the efficient execution of Level 1/2/3 system administration tasks. Serve as representative for all technical issues/discussion with peer support teams, assess impact potential and coordinate/communicate to clients accordingly. Review and approve system acceptance process; participate and serve as team's technical representative regarding incident events, post-mortems, and problem management; participate in and manage BAU projects such as infrastructure software upgrades, patch management; and perform special projects and initiatives as assigned.Essential Functions And ResponsibilitiesPerform technical responsibilities regarding all aspects of the Systems Administration environment including administration and maintenance, business continuity, backup and recovery, capacity management, change management, security management, and installation/configuration management in production and non-production environmentsGeneral understanding of core Middleware technologies including such areas as IBM MQ, Sterling Connect Direct and FTP based solutions, Apache Tomcat, Confluent Kafka, and/or IBM WebSphere Application ServerGeneral understanding of Middleware oriented solutions within Cloud based environments, including AWS and AzureWork with other technical staff to coordinate activities and implementations, follow and document procedures, respond, track, and escalate systems incidentFollow change management and configuration management procedures and guidelinesOversee and manage BAU projects such as infrastructure upgrades and vulnerability managementProvide oversight for technical deployment plans and system utilization reportsGeneral understanding regarding core infrastructure components such as high availability/federation/replicationProvide assistance and problem support to infrastructure partners, application developers, business analysts and business users while assessing impacts and communicating effectivelyEnsure synchronicity between application lifecycle environments related to infrastructure componentsCoordinate with all stakeholders to ensure the continuity of the applications related to upgrades, versions, patches, and new releasesExecute the proper risk/issue disciplines to deliver the best outcomes for our customers, clients, and shareholders and to protect our company's reputationDriving consensus and resolving conflicts quicklyThinking broadly about interdependenciesAdditional Responsibilities IncludeWork closely with internal and external partners to guarantee continuous infrastructure availabilitySuggest and implement continuous improvement, automation efforts across the enterpriseProvide technical advice and industry best practices as first contact to stakeholders and clients pertaining to enterprise infrastructure related requestsPerform special projects and initiatives as assignedQualifications Required1-3 years as an infrastructure subject matter expert in IT/financial services1-3 years experience with leveraging ITIL Frameworks and practical corporate implementationsGeneral understanding in infrastructure product design/implementation/administration at an enterprise scaleAbility to travel up to 10% (between NYC, NC and TX)Strong facilitation skills with working committees and steering committeesCollaborative team player that connects across groups with proven ability to influence stakeholdersAbility to communicate with highly technical/quantitative as well as non-technical partnersQualifications DesiredMaster's degree or education/training/certification in an IT related fieldCertification as an Agile Service or Product OwnerDeep understanding in security best practices and respective enterprise tooling in the subject areaProficient with the MS Office Suite with a focused ability to create concise and compelling presentations in PowerPoint in a demanding and quick paced environmentDemonstrates commitment to excellence anticipating needs, mitigating risks and minimizing challengesStrong attention to detailCommunicates crisply and candidlyProficient in multiple infrastructure disciplines and functionsExtensive experience designing and developing enterprise software solutionsExperience with agile development methodologiesExperience working across large infrastructure environments and distributed across multiple data centersBehavioral & Leadership Competencies:Possesses and applies broad knowledge of concepts; exhibiting technical expertise in core subject areasWorks well independently with minimal instruction/guidance, confident to escalate issues appropriatelyExcellent team player and effectively engages through a customer focused approach with internal/external partners for better understanding of responsible service offerings across the enterpriseHarness high-performance(s) team by adopting product based agile methodologies and employee empowermentVelocity focused and metric driven accomplishments, with execution as priority one championing Objective and Key Results (OKR), Business as Usual (BAU) and agile efforts to achieve definition of doneStrong analytical and problem-solving skills with a focus for continuous improvementAbility to provide oversight of medium to complex projects as a departmental liaisonAdhere to the corporate Code of Conduct and exude continuous respect within our corporate culture (meetings, correspondences, working groups), demonstrating a lead by example methodology through emotional intelligence; representing inspirational and invested leadership qualitiesStrategic evolution within aligned Service Offerings emulating and fortifying a Best-in-Class approachPhysical Demands And Work Environment:Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Employees in this position will report to the office 2-3 days per week. Onsite work requirements may change at any time.