DBHDS - Technical Support yst 2 - Two Roles
1 day ago
4 days /week ON SITE required
Parking is NOT provided for contractors
This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution system/data access and optimal system performance
- Act as a first point of contact for providing technical support to all areas within the organization.
- Provide telephone walkin and email support to the Help Desk FieldFacultyStaff Help Desk as needed.
- Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
- Installation configuration set up and maintenance setup of desktop and laptop computer hardware and software for faculty staff.
- Triage and route advanced second and third tier requests to the appropriate technical personnel.
- Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services software systems engineers and application developers.
Skill Required / Desired Amount of Experience Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions. Required 3 Years Ability to explain technical concepts in simple terms to nontechnical users. Required 3 Years A strong focus on customer service is essential as the role involves interacting with users who may be frustrated or anxious. Required 3 Years Handson experience in a help desk or technical support role and experience with ticketing systems such as Service Now. Required 3 Years The ability to prioritize tasks manage time effectively and maintain detailed records of issues and resolutions. Required 3 Years Experience with Microsoft office software including Outlook Word Excel Access PowerPoint and Internet Explorer. Required 3 Years Proficiency in various operating systems (Windows macOS Linux) understanding of network fundamentals (TCP/IP DNS DHCP). Required 3 Years
Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment Question 2 Please list candidates email address. Question 3 In what city and state does your candidate currently reside Question 4
Role requires the candidate to be ON SITE 4 days/week (and parking is NOT provided for contractors). If selected does your candidate agree to this arrangement
-
Technical Specialist- Expert Epic PB Billing yst
4 weeks ago
Anthony, United States Mahantech Full timeEngagement Type Contract Short Description The State of North Carolina Dept. of Health and Human Services is looking for a Professional Billing Analyst to assist with the Epic EHR Implementation. Complete Description Competency Model: Business Acumen Understands the organizations strategic goals and how department goals support the organization. ...
-
Supervisory Role in Healthcare
4 weeks ago
Anthony, New Mexico, United States La Clinica de Familia Inc. Full timeJob SummaryLa Clinica de Familia Inc. is seeking a highly skilled Clinical Supervisor to oversee the clinical and administrative aspects of our programs. The successful candidate will be responsible for providing individual supervision to assigned staff, reviewing documentation, and implementing effective interventions.Key ResponsibilitiesConduct individual...
-
Product Support Specialist
3 weeks ago
Anthony, United States Creative Alignments Full timeAbout Creative AlignmentsCreative Alignments is a forward-thinking organization dedicated to driving systemic changes in the early childhood education system. Our mission is to create a more equitable and effective system that prioritizes the needs of families and providers.Job SummaryWe are seeking a highly skilled Product Support Specialist to join our...
-
Caregiver (Part Time) - Compassionate Support
4 weeks ago
Anthony, Texas, United States Honor Full timeAbout HonorHonor is a leading provider of in-home care services, dedicated to making a positive impact on the lives of older adults and their families.Job SummaryWe are seeking a compassionate and reliable Caregiver (Part Time) to join our team of Care Professionals. As a Caregiver, you will play a vital role in providing personalized care and support to our...
-
Anthony, United States Mahantech Full timeEngagement Type Contract Short Description The North Carolina Department of Health and Human Services requires the services of an Epic Certified Training Manager to manage the planning and implementation of an EHR implementation project for DSOHF.tttttttttt tttttttttt Complete Description The Training Manager is responsible for communicating training...
-
Anthony, United States Mahantech Full timeEngagement Type Contract Short Description The North Carolina Department of Health and Human Services requires the services of an Epic Certified Training Manager to manage the planning and implementation of an EHR implementation project for DSOHF.tttttttttt tttttttttt Complete Description The Training Manager is responsible for communicating training...
-
Product Support Specialist
4 weeks ago
Anthony, United States Creative Alignments Full timeAs a company led by women and parents BridgeCare is dedicated to driving fundamental systemic changes to make the early childhood education system more equitable and effective. Our platform serves as the cornerstone for realizing the vision of accessible highquality Early Care and Education for all. We invite you to join our team as a Product Support...
-
Anthony, United States EssentiHire Full timeSoftware Engineer TS/SCI Full Scope Poly Clearance Hybrid Role Location Hybrid and Annapolis Junction MD Salary: $plus bonuses We are partnering with a leading government technology corporation who offers more than just a job – they provide a pathway to a fulfilling career. They are seeking to hire fulltime Software Engineers. It is a chance to become a...
-
MS Dynamics CRM Developer
4 weeks ago
Anthony, United States Zenith services Full timeJob Description Specialized Experience: Experience with Microsoft Dynamics Enterprise 365 customer management applications (CRM) At least four (4) years experience developing custom modules using .NET or .ASP with Visual Studio C# SQL MS SQL Server and TFS At least four (4) years experience developing ETL programs using Microsoft Integration services...
-
GTRI Help Desk Support Specialist Linux
4 weeks ago
Anthony, United States Unicom Technologies INC Full timeEngagement Type Contract Short Description Georgia Tech Research Institute (GTRI) seeks a Helpdesk Specialist to perform services to support GTRI s High Assurance Computing (HAC). The specialist will support classified systems in Dept. of Defense (DoD). Complete Description Provide unit level support in the installation operation and maintenance of...
-
GTRI Help Desk Support Specialist Linux
1 day ago
Anthony, United States Unicom Technologies INC Full timeEngagement Type Contract Short Description Georgia Tech Research Institute (GTRI) seeks a Helpdesk Specialist to perform services to support GTRI s High Assurance Computing (HAC). The specialist will support classified systems in Dept. of Defense (DoD). Complete Description Provide unit level support in the installation operation and maintenance of...
-
Help Desk Specialist
3 weeks ago
Anthony, United States Unicom Technologies INC Full timeJob SummaryUnicom Technologies INC is seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.Key ResponsibilitiesProvide technical support to clients via phone, email, and in-personInstall,...
-
Installation Technician II
4 days ago
Anthony, United States Alamo Industries Inc Full timeDescription:At Alamo Industries Inc, we are committed to providing exceptional service and quality products to our customers. As an Installation Technician II, you will play a critical role in delivering this promise by providing top-notch installation services for our customers.We are seeking a highly skilled and experienced individual to join our team as...
-
Support Call Center Agent
4 weeks ago
Anthony, United States HR Prospect LLC Full timeThis is hourly Paid USRemote Job.Full job description Love to help others look and feel fab Then turn your passion into a rewarding role with the growing team at European Wax Center! Were in the business of Revealing Beautiful Skin and with your help well give guests a reason to walk in and strut out. As a Support Center Agent youll have the drive and...
-
VDOT Oracle Cloud OIC VBCS and PCS Lead
4 weeks ago
Anthony, United States Cyber Resource Full timeEngagement Type Contract Short Description Complete Description VDOT is seeking a talented and experienced highly skilled Oracle Fusion Cloud Technical Lead Consultant with expertise in middleware tools such as Oracle Integration Cloud (OIC) Visual Builder Cloud Service(VBCS) and Process Cloud Service (PCS). VDOT is seeking a talented and experienced highly...
-
NET Fullstack Developer
4 weeks ago
Anthony, United States Zenith services Full time.Net developer having strong handson experience in developing Rich Web Applications using Asp.Net C# .Net MVC WebAPI tool stack in Agile development environment. Must have good working experience in an onshore development team based out of USA. Must have prior experience in customer facing role. Technical Skills: Must have at least 5 7 years of handson...
-
Care Manager RN
3 weeks ago
Anthony, United States Pacer Staffing Full timeJob Title: Care Manager RNJob Summary:Pacer Staffing is seeking a highly skilled Registered Nurse to fill the role of Care Manager RN. As a Care Manager RN, you will be responsible for providing exceptional patient care and ensuring the highest level of satisfaction for our clients.Key Responsibilities:Outreach and Enrollment: Conduct outreach to members to...
-
Executive istant
1 day ago
Anthony, United States Somewhere Full timeJob Title: Executive istant Location: Philippines Salary Range: $1000 $1500 USD/month Working Hours: 10:00 AM 6:00 PM PH Time Role Overview We are seeking a highly sed and proactive Executive istant to provide highlevel administrative support to the CEO. This role is critical for ensuring the smooth operation of daily activities and strategic...
-
Anthony, United States Mahantech Full timeEngagement Type Contract Short Description CANDIDATES MUST BE CERTIFIED IN ASSIGNED EPIC APPLICATIONS. Epiccertified Principal Trainer needed for a fastpaced EHR build for healthcare facilities operated by NCDHHS DSOHF. Complete Description Experienced Epiccertified Principal Trainer (PT) needed for clinical end user super user and trainthetrainer...
-
Anthony, United States Mahantech Full timeEngagement Type Contract Short Description CANDIDATES MUST BE CERTIFIED IN ASSIGNED EPIC APPLICATIONS. Epiccertified Principal Trainer needed for a fastpaced EHR build for healthcare facilities operated by NCDHHS DSOHF. Complete Description Experienced Epiccertified Principal Trainer (PT) needed for clinical end user super user and trainthetrainer...