Administrator

2 weeks ago


Newburgh, United States Cognizant Technology Solutions Full time

The VoIP/Telecom Administrator is an experienced professional responsible for managing and optimizing an organization‘s telecommunications systems. This role will design, develop, deploy, and support telecom related software and hardware across the company. Telecom services are critical in support of our Contact Center environment and directly impact our external customer base. This role will be a key resource in future implementations, feature enhancements, upgrades, and support of new functionality for the organization. With strong leadership skills, they collaborate on projects and work with vendors. Their expertise ensures seamless communication and operational efficiency, making them an asset to any telecommunications team. Alignment with the full I&O organization will ensure collaborative department needs are met to ensure security of our services, alignment with standards, and consistently providing reliable and cost-effective improvements that reduce business downtime. Title/level is commensurate with experience. What does a VoIP/Telecom Administrator do?

Telecommunications System Management: Day-to-day operation, maintenance, and optimization of the company‘s telecommunications infrastructure, with a focus on Atos and Genesys products

Troubleshooting and Issue Resolution: Identify and resolve complex technical issues related to telecommunications systems, ensuring minimal downtime and high system availability

System Upgrades and Integration: Planning and execution of upgrades and integrations for Atos and Genesys products, ensuring compatibility and efficiency with existing systems

Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) for telecommunications systems, analyze data, and generate reports to assess performance and identify areas for improvement

Vendor Management: Collaborate with vendors to ensure smooth operations, negotiate service contracts, and stay updated with the latest product developments and innovations

Security and Compliance: Implement and maintain security measures to safeguard telecommunications systems and ensure compliance with relevant regulations and industry standards

Training and Support: Provide guidance and support to team members and end-users on the proper use of Atos and Genesys products, facilitating knowledge transfer and skill development

Project Work: Participate in telecommunications-related projects, staying on budget and timeline

Business Liaison: Collaborates with Business Stakeholders to assess current and future telecommunication system needs in assistance to the telecom Technical Service Owner

Demonstrates a commitment to Central Hudson‘s organizational values, including performing to a high ethical standard and focused on integrity, collaboration, and teamwork in all efforts

Supports storm restoration efforts What does it take to be a VoIP/Telecom Administrator? Required:

Associate‘s Degree in a relevant field plus 5 years of telecom support experience, and 3 years of experience with Contact Center support and IVR platforms

Experience in HW/SW troubleshooting activities and problem resolution

Experience creating technical documentation, process maps, and knowledge transfer documents

A strong understanding of ITIL best practice service delivery

Administration of VOIP related routing including carrier level, hunt groups, simultaneous ring groups, etc.

Excellent communication skills, both written and oral

Excellent interpersonal skills, including customer service, training, presentation, and public speaking

Ability to be flexible and adaptable in the face of changing organizational priorities, technology, and processes

Must be able to travel to district locations and be capable of lifting 35lbs

Valid driver‘s license Preferred: Experience with Genesys IVR and OpenScape VoIP environments Experience with Project Management software and practices

CompTIA A+, CompTIA Network+, Microsoft MCP (with a focus on MS Windows)

***Applications will be accepted until 12/27/24

Salary and Other Compensation:

  • The annual salary for this position is [$49,001 to $92,500] depending on experience and other qualifications of the successful candidate.
  • This position is also eligible for Cognizant‘s discretionary annual incentive program, based on performance and subject to the terms of Cognizant‘s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.



  • Newburgh, United States ICON Consultants, LP Full time

    Seeking an Administrative assistant to handle general office task and administrative duties, such as directing communications between hourly and salary employees, organizing schedules and training, entering data, and maintaining accurate records.Duties & ResponsibilitiesMaintain training record for all Smelter and Cast House hourly employees.Update work...


  • Newburgh, United States Inabia Software & Consulting Inc. Full time

    Role: Network Administrator Location: Newburgh, NY (Onsite) Duration: Contract Mandatory Skills: Network, Administrator, Incident Management, Service Desk Years of Experience: 8-12+ years Job Description: We are seeking a highly skilled Network Administrator with 8 to 12 years of experience in Incident Management, Network, and Service Desk. The ideal...


  • Newburgh, United States Koch Enterprises Family of Companies Full time

    South Western Communications South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical...


  • Newburgh, United States Diverse Lynx Full time

    Job title: Network Administrator Job Location: Newburgh, NY Work Model: Onsite (No Remote/Hybrid) Job Summary: We are seeking a highly skilled Network Administrator with 8 to 12 years of experience in Incident Management, Network, and Service Desk. The ideal candidate will work from our office during day shifts and will not require travel. Proficiency in...


  • Newburgh, Indiana, United States AllergyAsthmaCare Full time

    Job OverviewWe are seeking a highly skilled Medical Office Administrator to join our team at Allergy Specialty single physician office. This role will be responsible for providing administrative support in a fast-paced medical environment.The ideal candidate will have excellent communication skills, the ability to multitask, and a strong attention to...


  • Newburgh, Indiana, United States Spencers's Financial Full time

    Job DetailsThis Administrative Support Professional opportunity offers the chance to work with a reputable organization, Spencers Financial, providing Retirement Advisory and Tax Representation Services.Estimated Salary: $50,000 - $60,000 per annum.ResponsibilitiesSupport the team by drafting correspondences, planning appointments, and developing filing...


  • Newburgh, Indiana, United States Spencers's Financial Full time

    Job OverviewWe are seeking an experienced Administrative Assistant and Office Coordinator to join Spencers Financial.The ideal candidate will have a strong administrative background, excellent communication skills, and the ability to prioritize tasks effectively.About the RoleThis is a full-time opportunity that requires a high level of organization and...


  • Newburgh, United States Cognizant Full time

    The VoIP/Telecom Administrator is an experienced professional responsible for managing and optimizing an organization's telecommunications systems. This role will design, develop, deploy, and support telecom related software and hardware across the company. Telecom services are critical in support of our Contact Center environment and directly impact our...


  • Newburgh, New York, United States ProspectBArk Full time

    Administration Job OpeningWe are seeking an experienced Administration professional to join our team at ProspectBArk HQ. As an essential member of our team, you will be responsible for performing a variety of administrative tasks to ensure seamless day-to-day operations.Key Accountabilities:Manage databases, client and staff communication, and perform light...


  • Newburgh, United States Cognizant North America Full time

    The VoIP/Telecom Administrator is an experienced professional responsible for managing and optimizing an organization's telecommunications systems. This role will design, develop, deploy, and support telecom related software and hardware across the company. Telecom services are critical in support of our Contact Center environment and directly impact our...


  • Newburgh, United States Cognizant Full time

    The VoIP/Telecom Administrator is an experienced professional responsible for managing and optimizing an organization's telecommunications systems. This role will design, develop, deploy, and support telecom related software and hardware across the company. Telecom services are critical in support of our Contact Center environment and directly impact our...


  • Newburgh, United States Cognizant Full time

    The VoIP/Telecom Administrator is an experienced professional responsible for managing and optimizing an organization's telecommunications systems. This role will design, develop, deploy, and support telecom related software and hardware across the company. Telecom services are critical in support of our Contact Center environment and directly impact our...


  • Newburgh, United States Energy Systems Group, LLC. Full time

    ENERGY SYSTEMS GROUP is seeking an Administrative Support Assistant to join our Accounting team located at our Corporate Office located in Newburgh, Indiana. This position is part-time (approximately 20-25 hours per week) and onsite. The Administrative Support Assistant is responsible for providing support to the Accounting department including, but not...


  • Newburgh, New York, United States Mid-Hudson Security Consultants, LLC Full time

    Are you a detail-oriented and organized individual looking for a new challenge? We are seeking an Administrative Support Specialist to join our team at Mid-Hudson Security Consultants, LLC. This is a full-time opportunity that offers competitive pay of $40,000 - $50,000 per year.The successful candidate will have excellent communication skills, be able to...


  • Newburgh, Indiana, United States AllergyAsthmaCare Full time

    Job OverviewThis role is ideal for an organized and detail-oriented individual who can manage various administrative tasks in a busy healthcare setting.We are seeking a medical receptionist to join our team at Allergy Specialty, a single physician office with a focus on patient care and satisfaction.Key ResponsibilitiesThe successful candidate will be...


  • Newburgh, United States Inabia Software & Consulting Inc. Full time

    Responsibilities: • Provide current design and architecture documents. • Develop policies for security vulnerability management. • Monitor performance and faults of LAN/WLAN/WAN devices. • Plan and implement configuration changes and manage incidents on LAN/WLAN/WAN devices. • Recommend and implement improvements to network performance, including...


  • Newburgh, United States Ascension Full time

    Hiring for FT, PT, and PRN, 8 hr shifts, All shiftsAscension St. Vincent ONCOLOGY HEMATOLOGY ASSOC-ADMINISTRATION, part of Ascension is looking for caring and compassionate Certified Nursing Assistants (CNAs) to join our team!We’re the second-largest nonprofit system in the U.S., employing more than 150,000 associates. We offer the opportunity to work in...

  • Child Safety Director

    3 hours ago


    Newburgh, Indiana, United States Wyndy LLC Full time

    About the PositionWyndy LLC is seeking a Child Safety Director to lead our transportation operations and ensure the well-being of our students. This critical role requires a highly skilled and experienced professional who can oversee daily transportation schedules and routes, collaborate with school administrators, and maintain compliance with state and...


  • Newburgh, United States Aston Carter Full time

    Customer Service Representative (CSR) Location: Newburgh, NY Job Type: Full-Time Job Summary: We are seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join our team in Newburgh, NY. The ideal candidate will be responsible for providing exceptional customer service, performing data entry, handling administrative tasks, and...


  • Newburgh, Indiana, United States Wyndy LLC Full time

    About UsWyndy LLC is dedicated to providing safe and reliable transportation services for schools in Newburgh, IN. We are committed to hiring talented individuals who share our values and prioritize the safety and well-being of our students.The Job DescriptionWe are seeking a School Operations Coordinator to join our team. This individual will be responsible...