Senior Product Support Tech Advisor

2 weeks ago

Austin, United States Q² Solutions Full time

We are seeking a Senior Product Support Tech Advisor to join Q2 Solutions, IQVIA’s laboratory business in Austin TX.


We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.


The Senior Product Support Tech Advisor will be responsible for providing level 3 support for internal and external end users for PC, server, and application issues. They will also interact with software vendors, infrastructure services, and/or Application Development to restore service and/or correct core problems.


What you’ll be doing:

  • Providing level 3 support for internal and external end users.
  • Interacting with software vendors to restore service or correct core problems.
  • Manage end user communication for planned and unplanned IT events.
  • Managing the implementation of internal, external, and off-the-shelf business applications.
  • Coordinating change management related to the deployment & release of business applications.
  • Assisting employees in navigating the incident request system.
  • Create scorecards and metrics for services and applications at the frequency requested by global, local business leadership and Product Owners.
  • Manage the creation of installation qualification plans and pass these to the deployment team for execution.


What We Are Looking For:

  • Bachelor’s Degree or equivalent experience; minimum of 5 years of related experience.
  • Experience working with external customers to gather technical requirements.
  • Experience in a laboratory or other regulated environment is preferred but not required. Other Equivalent combination of education, training, and experience may be accepted in lieu of degree.


The Knowledge, Skills and Abilities needed for this role:

  • Solid technical background & experience in product/application support.
  • Possesses fine-tuned analytical skills and/or programming experience.
  • Relational database experience
  • Strong PC-based troubleshooting skills
  • Possesses solid written and verbal skills.
  • IIS, Oracle, SQL, Windows Server


We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees’ physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.


To learn more about our benefits, visit


If you’re looking to unleash your potential, join Q2 Solutions, IQVIA’s laboratory business, to help make the extraordinary possible

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