Vet Tech Services Specialist

3 weeks ago

Ridgefield, United States SPECTRAFORCE Full time

Job Title: Vet Tech Services Specialist

Duration: 12 Months

Location: St. Joseph, MO/ Duluth, GA

Pay Rate: $25/hr on W2

Shift Timing: 9AM-6PM EST / 8AM-5PM CST.

Note: This role is considered hybrid. On average, outside of the training period, team members can expect to come onsite 2 days a week or as requested by their leadership due to meetings, etc. Additionally, if team members do not have sufficient internet to work (or if they have an outage in their area), they would be expected to come on-site to work since our offices are open.

During the training period, we usually ask new hires to come onsite for the first 3 days of training.


Job Description:

  • Addresses and responds to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner and in compliance with US regulations (FDA, USDA, EPA), relevant GMPs, Company policies and procedures for the capture, maintenance and reporting of adverse events and product quality complaints.
  • Receive all product inquiries, complaints, and suspected adverse events that may arise by usage of or experience with Company products. Communication may be received from (but are not limited to) veterinarians, veterinary technicians and other veterinary support staff, consumers (pet owners), Company sales personnel, distributor sales representatives, or other Company personnel. The major form of communication is via telephone but may include email and hand delivered mail.
  • Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.
  • Maintain a high level of technical and clinical expertise related to Company products. Constantly upgrade technical expertise by reading journals and attending scientific seminars.
  • Document all communications within the Company Validated Database (PVWorks) in accordance with Company SOPs and all compliance/GMP requirements, and assess and implement appropriate responses and procedures.
  • Ensure timely and accurate communication and adherence to all Company SOPs , including escalating calls to Technical Services Veterinarians as needed.
  • Constantly upgrade technical expertise by reading journals and attending scientific seminars.
  • Support external and internal sales representatives as needed by providing technical support, answering client inquiries and attending and working at veterinary conferences.
  • Research pertinent topics and prepare reports as requested by the Manager. Participate in call analysis and report trends or issues involving product usage. Perform additional duties as assigned.
  • Performs all Company business in accordance with all regulations (e.g., EEO, FDA, etc.) and Company policy and procedures.
  • When violations are noted/observed they are to be immediately reported to management.
  • Demonstrates high ethical and professional standards with all business contacts in order to maintain BIVI's excellent reputation within the animal health community and internally.
  • Must be able to understand and apply relevant GMPs and have an understanding of pharmacovigilance and complaint handling Compliance requirements.

Skills:

  • This position requires someone with a strong customer service background and a commitment to excellence. This position must understand the balance of providing customer service in a regulatory compliance environment to ensure strict adherence to all principles of good product stewardship in an effort to maximize product sales.
  • Must understand the balance of providing excellent customer service in a regulatory compliance environment
  • Must possess a strong understanding of basic veterinary practice issues and procedures.
  • Attention to detail, quality focused and strong technical and problem solving skills.
  • Excellent computer skills required (Microsoft Office Suite).
  • Excellent oral and written communication skills and an ability to operate effectively in a team environment.
  • Must have excellent organization and time management skills.
  • Ability to manage conflict and to balance business needs with user friendliness.
  • Ability to work independently, under pressure, demonstrating initiative and flexibility.
  • Animal Health or related industry and/or regulatory experience a plus.

Regulatory Functional Competencies:

  • Knowledge of Pharmaceutical Life Cycle Process - Level 1, Developing
  • Developing Knowledge of Reg Requirement & Compliance – Level 1, Developing
  • Leveraging Strategic Relationships - Level 1, Developing
  • Managing Conflict –Level 1, Developing
  • Negotiation Skills –Level 1, Developing
  • Market knowledge - Level 1, Developing

Education:

  • Associate Degree or higher (Life Sciences/Veterinary Technician)
  • Minimum of 3 years experience working in a veterinary clinic (veterinary assistant and/or technician)

  • Senior Marketing Specialist and Veterinary Technician

    1 week ago

    Ridgefield, United States JobRialto Full time

    Description:This is a chief coordinator kind of role, mostly logistics for managing product case series being conducted at KEE/customer clinics, study design skills a bonus, able to communicate effectively with med professionals and understand terminology and take direction to communicate with core stakeholders; strong communication skills, team player, take...

  • Senior Marketing Specialist and Veterinary Technician

    5 days ago

    Ridgefield, United States JobRialto Full time

    Description: This is a chief coordinator kind of role, mostly logistics for managing product case series being conducted at KEE/customer clinics, study design skills a bonus, able to communicate effectively with med professionals and understand terminology and take direction to communicate with core stakeholders; strong communication skills, team player,...

  • Product Specialist

    1 week ago

    Ridgefield Park, United States Aditi Consulting Full time

    Summary: The main function of a product specialist is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product Skills required: Maintain a high level of technical knowledge within the Compny’s Dacor Home Appliance and Electronic Products,...

  • Product Specialist

    2 weeks ago

    Ridgefield Park, United States Aditi Consulting Full time

    Summary: The main function of a product specialist is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product Skills required: Maintain a high level of technical knowledge within the Compny’s Dacor Home Appliance and Electronic Products,...

  • Product Specialist

    10 hours ago

    Ridgefield Park, United States Aditi Consulting Full time

    Summary: The main function of a product specialist is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product Skills required: Maintain a high level of technical knowledge within the Compny’s Dacor Home Appliance and Electronic Products,...

  • IT Services Procurement Specialist

    1 week ago

    Ridgefield Park, United States Samsung SDS America Full time

    Samsung SDS America is looking for a detail-oriented Procurement Specialist to join our team. As a procurement specialist, you play a pivotal role in optimizing supply chain efficiency, and driving cost savings. By collaborating closely with cross-functional teams, you’ll play a pivotal role in sourcing the best suppliers, negotiating favorable contracts,...

  • Product Specialist

    2 weeks ago

    ridgefield park, United States Aditi Consulting Full time

    Summary:The main function of a product specialist is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product Skills required:Mai...

  • Product Specialist

    2 weeks ago

    Ridgefield Park, NJ, United States Aditi Consulting Full time

    Summary: The main function of a product specialist is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product Skills required: Maintain a high level of technical knowledge within the Compny’s Dacor Home Appliance and Electronic Products,...

  • Paint Department Specialist

    3 days ago

    Ridgefield, United States Keough's Paint and Hardware Full time

    Benefits: varies by location Locally owned and operated Career Advancement Opportunities Employee discounts 401(k) 401(k) matching You might be a great fit if…You enjoy serving others as we would like to be served. Making the best even better.You enjoy making a difference in your community. You enjoy helping...

  • Paint Department Specialist

    1 week ago

    Ridgefield, United States Keough's Paint and Hardware Full time

    Job DescriptionJob DescriptionBenefits:varies by locationLocally owned and operatedCareer Advancement OpportunitiesEmployee discounts401(k)401(k) matchingYou might be a great fit ifYou enjoy serving others as we would like to be served.Making the best even better.You enjoy making a difference in your community.You enjoy helping others.You enjoy working in...

  • Scheduling Specialist

    1 month ago

    Ridgefield, United States BMW of Ridgefield Full time

    Job DescriptionJob DescriptionBMW of RidgefieldSUMMARYAs a full-time, Service Scheduling Specialist at BMW of Ridgefield, your main objective is to generate business for the dealership while providing an exceptional client experience. This goal is achieved by communicating with clients by phone, email, and text to arrange their visit with our service team....

  • Client Specialist

    1 week ago

    Ridgefield, United States Talbots Full time

    Job Number: 21420 Position Title: Client Specialist External Description:What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may...

  • Client Specialist

    1 week ago

    Ridgefield, United States Talbots Full time

    Job Number: 21420 Position Title: Client Specialist External Description: What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may...

  • Client Specialist

    9 hours ago

    Ridgefield, United States Talbots Full time

    Job Number: 21420 Position Title: Client Specialist External Description: What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may...

  • IT Support Specialist

    1 week ago

    Ridgefield, United States The Boxoffice Company Full time

    The Boxoffice Company is seeking an IT SUPPORT SPECIALIST for our Ridgefield CT office.  This is a full-time position in our office Monday-Friday. Competitive salary and benefits.   Responsibilities: Manage internet contracts and ensure optimal network performance. Maintain firewalls for network security. Manage VoIP phone systems and troubleshoot...

  • IT Support Specialist

    12 hours ago

    Ridgefield, United States The Boxoffice Company Full time

    The Boxoffice Company is seeking an IT SUPPORT SPECIALIST for our Ridgefield CT office.  This is a full-time position in our office Monday-Friday. Competitive salary and benefits.   Responsibilities: Manage internet contracts and ensure optimal network performance. Maintain firewalls for network security. Manage VoIP phone systems and troubleshoot...

  • Food Safety Manager

    2 weeks ago

    Ridgefield, United States Concierge Talent Services Full time

    Job Description Job Description Job Title: Quality Assurance and Safety Manager Job Description: We are seeking a dynamic and experienced Quality Assurance and Food Safety Manager to oversee our daily operations in Ridgefield, NJ. In this role, you will be responsible for leading a team of 4 quality specialists located in the Philippines, ensuring adherence...

  • Food Safety Manager

    2 weeks ago

    Ridgefield, United States Concierge Talent Services Full time

    Job DescriptionJob DescriptionJob Title: Quality Assurance and Safety ManagerJob Description:We are seeking a dynamic and experienced Quality Assurance and Food Safety Manager to oversee our daily operations in Ridgefield, NJ. In this role, you will be responsible for leading a team of 4 quality specialists located in the Philippines, ensuring adherence...

  • Associate Veterinarian

    1 week ago

    Ridgefield, United States USVTA Full time

    Job Description We are a small animal & exotics hospital located in a bucolic town in Western CT seeks a compassionate and adaptable DVM to join our 7-doctor practice. We provide premium care and our clientele encourage us to offer and perform the best medicine available. In addition to high level orthopedic and general surgeries, we have on staff, a...

  • Associate Veterinarian

    1 week ago

    Ridgefield, United States USVTA LLC Full time

    Job DescriptionJob DescriptionWe are a small animal & exotics hospital located in a bucolic town in Western CT seeks a compassionate and adaptable DVM to join our 7-doctor practice. We provide premium care and our clientele encourage us to offer and perform the best medicine available. In addition to high level orthopedic and general surgeries, we have on...