Fuselage Parlor

Your “Big 5” Responsibilities will be:-Uphold ICC Community Growth Expectations-Suggest & Create Exciting Cocktails to Pair with Cigars-Actively Monitor Product Inventory-Assist in the Cigar-Related Customer Experience-Maintain Presentation & Performance StandardsYour performance will be judged on the following:-Building the community by upholding the ICC brand journey expectations-Turning first time customers into returning customers or converting to members-Continuously increasing product and industry knowledge-Achieving sales numbers based on an average per ticket, ticket count, and other key KPIs -Level of detail and ability to maintain the lounge cleanliness standardsAbility to maintain a lounge ambiance through clean air, ashtrays, restrooms, lighting, and atmospheric settingsPositively contribute to the culture of team excellence and community satisfactionEnsures a comfortable, responsible and safe environmentShowing positive teamwork and consistent service for customers without hesitation and negativity.