Frozen Clerk

HAMES CORPORATION and its affiliated and subsidiary companies - Sitka/Ketchikan Alaska The spirit of Alaska isn't just in our store. It's in our DNA. Forged by independence. Furthered by hard work. Rooted in a legacy that extends back to 1949 when Clarence and Hopewell Rands opened shop in Sitka. Much has changed over the past six-plus decades. But one thing remains the same: our commitment to our customers and our community. Today, Hames Corporation is a third-generation family-owned and operated company, and we are much more than the region's number one grocer. We're a gathering place for doughnuts and coffee. A supporter of local charities, sports teams, education and the arts. A member of the world community with relief efforts for natural disasters. We invest in our employees and empower them to do whatever it takes to delight our customers. At Hames Corporation, we're a family. Our employees are part of our extended family, joined by the common goal of delivering service that goes above and beyond. In addition to providing competitive compensation, good benefits and flexibility, we empower every employee to do what it takes to delight our customers, whether chasing down a specific item or ordering in a special treat for a landmark occasion. Alaska has long been known for amazing natural resources. At our company, it just happens to include the human variety. PURPOSE: The Frozen Clerk I position allows you the opportunity to provide superior customer service by way of responding to customer inquiries, providing support throughout their shopping experience including promoting our customer loyalty plan, processing sales and returns using a cash register, and addressing customer complaints when they arise. To be successful in this position you must be someone who cares about our customers shopping experience, and an individual who will strive to make it the best one possible. If this sounds like you, we invite you to join our team and help us provide the friendliest, most upbeat customer service to our community and patrons alike. DUTIES AND RESPONSIBILITIES: Observe all rules and store policy. Maintain the sanitation and safety of the baking area within the company, local, and federal health and civil code regulations. Maintain a neat, well-groomed appearance at all times and observe company dress regulations. Must wear an approved hat or hair net. Open cartons and price items accurately and legibly; keep store management informed of pricing problem areas and discrepancies. Assist customers in retrieving items from inaccessible areas or in obtaining products that are either located in warehouse or items they may have difficulty handling. Control excessive use of utilities and water and observe sound conservation practices. Handle damaged or spoiled products according to company policy and assist in controlling the level of damaged goods. Make it understood with all employees that come in contact with customers that THE CUSTOMER IS THE FIRST PRIORITY ; that the store is in the forefront of that activity; and that every member of the team is here to fully support that priority with prompt and friendly service. Greet all customers and provide them with prompt and courteous service or assistance. Follow the grocery work schedule and find an appropriate replacement as necessary if you plan to not work as scheduled. Assist other departments as assigned by your supervisor in the performance of their duties so that they will be familiar with and able to handle all jobs and positions within the grocery department. Assure the highest possible levels of sanitation and safety within the entire grocery department. Maintain all grocery areas in a clean and orderly manner, especially those areas of high visibility. Safeguard the grocery inventory to reduce spoilage and pilferage. Maintain the cleanliness and upkeep of all equipment to ensure safe, clean, and sanitary operating conditions. Assist in receiving and unloading merchandise; check and verify receiving to ensure that items listed on vendor invoices are all delivered; check product for quality, count, and condition. Keep all grocery items rotated in accordance with store policy and product code dates and always make use of the oldest product first (first in, first out). Take stock to applicable storage and shelf areas. Accurately record markups and markdowns, in-store use of merchandise and bad merchandise/spoilage write-offs in accordance with company policies. During any slow periods, stay productive by performing other duties as assigned. Comply with quality control standards and high customer service methods. Exhibit an attitude and approach to 'get the job done no matter what it takes.' Under the direction of the Dairy and Frozen Manager, mark down outdated products on a daily basis to promote sales of unsold goods and maintain the store's image for the highest quality for grocery products. Comply with safety policies and procedures. Immediately advise department manager of any maintenance or equipment problems. Perform other duties as assigned by the Dairy and Frozen Manager. PHYSICAL AND GENERAL REQUIREMENTS: Good communication and writing skills. Ability to read and comprehend instructions and information. Basic math and accounting skills to do percentages. Ability to read, write, and understand English effectively in order to read and understand written or verbal directions. Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, accommodate verbal requests from customers for information or assistance, answer telephones, and communicate effectively with department employees, coworkers, and customers. Ability to fill out forms and compose and write reports. This position requires an individual capable of sitting, standing for extensive periods of time, walking, bending, climbing stairs, and carrying loads up to 50 pounds. Must be able to speak and communicate clearly. This position might require early morning, late nights, and working holidays and weekends. Must understand and be able to perform basic mathematics and accounting functions related to invoices, transfers, and inventory control. Must be able to read, write, and understand and prepare reports as required. Understand and interpret instructions and information. WORK ENVIRONMENT: The work environment will be completed in a grocery environment. It may include occasional exposure to refrigerated and frozen food storage areas. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified. J-18808-Ljbffr

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