Assistant Store Manager

4 weeks ago


Chesapeake, United States KPG Enterprise, LLC DBA "NEXUS" Full time

Primary Responsibilities:

  • Operational Support: Assist the Store Manager in overseeing daily operations to ensure efficiency, schedule adherence, and company policy compliance. This includes supporting tasks related to opening/closing, store appearance, 
  • Staff Supervision: Supervise store staff to ensure tasks are completed efficiently and effectively. Step in for the Store Manager to lead and manage personnel, promoting high performance and excellent customer service.
  • Customer Service: Provide outstanding customer service, assisting customers with their inquiries, guiding them through product selections, and helping them make informed purchasing decisions. Ensure a positive shopping experience to foster customer loyalty.
  • Sales and Merchandising: Support sales objectives and merchandising standards. Work closely with the Store Manager to implement sales strategies, arrange merchandise to promote sales, and ensure the store is visually appealing.
  • Training and Development: Assist in the training and development of staff and ensure they are equipped with the necessary skills and knowledge to perform their roles effectively. Provide feedback and coaching to improve performance.
  • Inventory Control: Assist with inventory management, including receiving stock, managing stock levels, and conducting inventory audits as directed by the Store Manager and Warehouse.
  • Safety and Security Compliance: Support the Store Manager in maintaining store safety and security. Enforce restricted access policies and monitor security protocols.
  • Loss Prevention: minimizing theft and fraud in the retail store.
  • Online Sales and ShipStation Management:  Responsible for efficiently processing and fulfilling online orders using ShipStation. Including picking and packing orders, ensuring accurate fulfillment, and managing the shipping process.
  • Phone calls: helping store customers, taking notes for online orders, and directing them to customer service. Through Mighty Call
  • Key Holder




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