Kore AI tester

Technical/Functional Skills

Must have strong expertise in either Python, Java, Node.js

● Skillset should have the following Cyara testing tool, Selenium, Unit Testing Using Python

● Familiarity with the automation testing tools technologies, Performance , Load, Smoke, Integration testing Knowledge of AI, NLP, ML, Chat bots will be an added advantage.

● Knowledge on Linux / Unix flavors

● Experience in Web Services using REST, SOAP preferred

● Knowledge of different authentication and authorization techniques ●

● Strong knowledge of code documentation and handover

● Experience building scalable, high-available mission-critical platforms

● Exposure to any of the cloud platforms like AWS/GCP/Azure

●Experience Required Technology requirements

· Min 5+ yrs hands on Automation Testing tools like Selenium, Cyara , Python etc

· Familiarity with KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python is preferred

· Good experience on Conversational AI Platform

· Exposure to Gen AI and its concepts with conversational AI Products

· Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist · Experience on Node Js used for chatbot backend technology

· Good experience in Design and Solution Architecture for creating chatbots & voicebots using Kore.ai

Roles & Responsibilities

· Provides subject matter expertise in testing bots using Kore.ai across domains (voice, web agent assist).

· Expertise in testing for bots across chat, voice and agent assist.

· Expertise in troubleshooting Kore.ai errors.

· Expertise in verifying business requirements

· Ability to lead technical testing sessions with cross-functional teams (developers, UX designers, data analysts, product owners)

· Willingness to provide guidance and support as testers, data scientists, ux designers are learning this new way of working.

· Provides subject matter expertise for unit and integration testing for features developed on the Kore.ai platform.

· Assistance in creating runbooks and documenting production support guidelines based on experience at other firms.

· Serves as a Kore technical ambassador as the Vanguard team identifies Kore defects and / or Kore feature requests.

· Participates in design, code, and test inspections throughout the life cycle to identify issues.

· Explains technical considerations at related meetings, including those with internal departments.

· Writes and elevates code using Vanguard’s SDLC tools and process.

· Consults on implementation of knowledge and call summarization features, inclusive of Gen AI

· Support during production incidents involving the Kore platform and features running on the platform

· Provide Subject matter expertise in monitoring and telemetry tools and provide guidance in defining SLO/SLA for each bot.

· Other duties as agreed to by both parties

· Will work in high traffic / real-time Enterprise apps

· Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems

· Will gain experience in scaling applications and database infrastructure

· Able to lead the team from technical, managerial leadership perspective

· Inspire & motivate team-mates and be a cross-functional go-to-person

· Implementing proofs of concept, prototypes and production-grade software