Kore AI Contact Center Engineer

2 months ago

Charlotte, United States Capgemini Full time

Job Title: Kore AI Contact Center Developer/Engineer

Location: Malvern /Charlotte

Type: FTE role only no C2C or C2H


Responsibilities :

  • Deployment and Management: Should have experience of managing a team of 6-8 members working in the similar skills to guide and help them as and when needed. Deploy Kore.ai contact center solutions and chatbots across various environments. Automate deployment processes using CI/CD pipelines with tools like Jenkins and GitHub Actions CI/CD solutions. Ensure high availability scalability and reliability of the deployed solutions on AWS platforms. Monitor the performance and health of Kore.ai chatbots and contact center solutions using tools like Splunk Honeycomb Prometheus etc. Implement proactive measures to maintain system health and performance. Troubleshoot and resolve issues related to chatbot functionality and performance.
  • Collaboration and Support: Work closely with development QA and customer support teams to ensure smooth deployment and operation of chatbots. Provide technical support and guidance to internal teams and external clients as needed. Collaborate with stakeholders to gather requirements and implement new features using Agile methodologies.
  • Security and Compliance: Implement security best practices to protect chatbot and contact center data. Ensure compliance with relevant regulations and industry standards. Conduct regular security audits and vulnerability assessments.
  • Continuous Improvement: Identify areas for improvement in deployment and maintenance processes. Stay updated with the latest industry trends and best practices in DevOps and chatbot technologies. Develop and maintain documentation for deployment processes and maintenance procedures.

Required Qualifications:

Four to Six Years||Kore.AI Contact Center AI - Experience

• (4-6 years of industry experience with 2-3 years hands on experience on the following)

• Proven experience as a DevOps Engineer particularly with Kore.ai platform.

• Experience in deploying and maintaining contact center solutions and chatbots.

• Proficiency with CI/CD tools like Jenkins and GitLab CI.

• Strong understanding of cloud platforms especially AWS and Azure.

• Expertise in scripting languages such as Python and Bash.

• Familiarity with containerization technologies like AWS, ECS, ECR, Docker and Kubernetes.

• Experience with monitoring tools like Splunk, Honeycomb and Prometheus.

• Strong problem-solving skills and attention to detail.

• Excellent communication and collaboration abilities.

• Relevant certifications in DevOps cloud platforms or chatbot development are a plus.

• Bachelor’s degree in computer science information technology or related field.

• Experience: Proven experience as a DevOps Engineer particularly with Kore.ai platform.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

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