Telecommunications Service Specialist

2 weeks ago


Topeka, United States AllSTEM Connections Full time

Full Time

6 Month Temp to Hire

100% On-Site

Topeka, KS


We are seeking a Telecommunications Service Specialist to play a crucial role in implementing new projects and ensuring seamless operational support for our clients across the state.


Responsibilities:

  • Activate and deactivate data switch ports on CISCO switches as required.
  • Change VLAN configurations as needed to optimize network performance.
  • Analyze bandwidth usage at various sites using agency tools.
  • Process telecommunication work requests from agencies using Agency Information Resource Management System and ServiceNow, ensuring accuracy and timely completion.
  • Input and maintain accurate cable records in CICS and verify billing accuracy.
  • Program and maintain knowledge of VoIP phone systems, including troubleshooting and implementing new services.
  • Collaborate with Network Control Center, vendors, and technicians to troubleshoot voice network outages and issues.
  • Test new features with telephone companies and provide training to Network Control Center staff on system changes.
  • Coordinate, design, and implement new ACD, UCD, and IVR applications.
  • Move, add, and change work orders in the data network.
  • Program and maintain voice mailboxes and IVR applications.
  • Provide technical consultation, training, and information to agencies on voice and data networking.
  • Support state agencies in designing and implementing new technologies.
  • Stay updated on data services including AVPN, dedicated circuits, switches, hubs, ATM, and other networking services, providing expertise on costs and services to agencies.


Requirements:

  • Proficiency in Data, Voice, Video, and LAN technologies.
  • Knowledge of Cisco UCM and desk phones.
  • Experience with CISCO switches and telecommunication systems.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and interpersonal abilities.
  • Ability to prioritize tasks and work efficiently in a dynamic environment.
  • Previous experience in telecommunications or network support is preferred.
  • Bachelor’s degree in a related field or equivalent work experience.



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