Client Relations Specialist
2 weeks ago
About Us:
Since the late 90s, we have been buying/selling rural, vacant land operating our own, private investment entity. In 2015, Land Academy (The BuWit Family of Companies) was created to help others start or grow their own similar companies; and now we have become the leader in the industry. Land Academy provides premier education and resources for land and real estate investors. We foster an inclusive, family-style working environment that truly focuses on a work/life balance.
Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Client Relations Manager. In this role, you will be responsible for cultivating positive relationships with existing members, ensuring their satisfaction, and providing personalized support ensuring their needs are met and their expectations exceeded at every interaction.
Responsibilities:
- Anticipate client needs and proactively offer solutions and recommendations to enhance their experience (retention).
- Serve as the primary point of contact for existing customers, addressing inquiries, resolving issues, and providing personalized assistance.
- Proactively engage with customers to understand their needs, preferences, and challenges, and offer tailored solutions to enhance their experience.
- Implement retention strategies to minimize customer churn and maximize customer lifetime value.
- Conduct customer satisfaction surveys and gather feedback to identify areas for improvement and drive service enhancements.
- Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless customer experiences and alignment with customer needs.
- Monitor customer accounts and track key performance metrics, such as retention rates, customer satisfaction scores, and customer lifetime value.
- Stay informed about industry trends, competitor activities, and market developments to better serve customers and identify opportunities for growth.
- Engage in extensive phone-based interactions (5-7 hours each day) aimed at improving member retention and satisfaction levels.
Qualifications:
- Bachelor's degree in business administration, marketing, or a related field preferred.
- Proven experience in customer service, client relations, or a similar role.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with clients and internal teams.
- Strong interpersonal skills and a customer-centric approach to problem-solving.
- Ability to analyze data and draw actionable insights to inform decision-making and drive results.
- Proficiency in Microsoft Office suite and CRM (Keap) software.
- A positive attitude, self-motivated, and a team player.
- Have an entrepreneurial mindset
- Proven experience in managing high-volume phone call communication to drive member retention and satisfaction goals.
- Be able to grow a department from the ground up.
Why Join Us:
- At Land Academy, we value our employees and provide opportunities for growth, development, and career advancement. Joining our team means becoming part of a dynamic and supportive work environment where your contributions are recognized and rewarded.
How to Apply:
If you are passionate about delivering exceptional client experiences and are looking for a rewarding career opportunity, we invite you to apply for the Client Relations Manager position at Land Academy. Please submit your resume and cover letter via LinkedIn or email to kristen@landacademy.com.
Equal Opportunity Employer:
Land Academy is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage qualified individuals from all backgrounds to apply.
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