Senior Network Operations Center Engineer

1 month ago

San Diego, United States ManpowerGroup Full time

Note: No 3rd party profies (C2C)


Job Profile Summary

The Network Operations Center (NOC) Engineer is a self-directed professional that manages and administers the network and systems information technology infrastructure for the organization. This infrastructure is comprised of Windows and Linux servers, MS SQL, IIS, Apache, Azure SaaS/PaaS, Microsoft 365, VMware virtualization, Active Directory, mobile devices (BYOD and corporate owned), HPE/Aruba, Meraki, VeloCloud and IoT medical devices. This position will plan, design, install, monitor, and administer all systems and networks and lead in-depth troubleshooting and root cause analysis of incidents involving these systems.


The NOC Engineer manages and performs tasks related to our disaster recovery and business continuity plan’s processes to meet strict RPOs and RTOs while maintaining SLAs; plans, develops and executes configuration changes on the system (network, hardware, software) and may be assigned as second shift (2PM - 11PM PST) change implementor; assures security, reliability, and availability of the infrastructure to support the continued growth of the organization; performs capacity planning and analysis; participates in 24/7 on-call rotations; provides guidance and mentorship to NOC Analysts, NOC Technicians and all IT Technical Support staff; works in a highly collaborative and fast paced work environment with other NOC and Security Operations Center (SOC), Technical Support, Telecom, Project Management and Product Development staff.


General Job Description

Job Roles

  • Administers and manages the operation of the FHCSD wide-area, local area and wireless networks including the associated hardware, software, SaaS, and vendors.
  • Acts as an escalation point for NOC Technicians and NOC Analysts for any system or network related incidents. Plans, designs, installs, monitors, and administers extensions of the network to accommodate new sites, systems, and equipment.
  • Monitors and evaluates the usage of the Internet and Intranet web sites for performance, capacity planning and security policy compliance.
  • Performs other duties as assigned. Troubleshoots physical DELL & HPE servers, SAN/NAS storage appliances, VMware, LAN/WAN/WLAN equipment, Azure SaaS/PaaS, integrations and software problems.
  • Understands and interprets error conditions and messages and performs required corrective actions.


Education/Certifications/Licenses/Registrations

Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER


REQUIREMENTS:

  • Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years. At least 5 years of experience in Information Systems and in the installation, configuration, administration, and management of data network hardware and software.
  • Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent experience.
  • Microsoft MCSA and Cisco CCNP preferred. Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.


Experience/Specialized skills (including Language)

  • Advanced level knowledge and training in network management, TCP/IP troubleshooting, wide array of hardware and software technologies.
  • Must be detail-oriented and committed to provide work of consistently high quality.
  • Must be self-sufficient, innovative, and able to work under minimal direct supervision. Significant training and experience in server and network hardware and software, including MS Solutions and VMware and Azure virtualization.
  • Advanced level troubleshooting and diagnostic skills.
  • Working knowledge of and demonstrated competency in applying current concepts of network design; LANs, WAN’s, WLAN’S, segmentation, gateways, routers, network switches, hubs, TCP/IP and Ethernet protocols, etc.
  • Working knowledge of and demonstrated competency in applying current concepts of system design; OS, CIS hardening, GPO, virtualization, Just in Time Access, Just Enough Access, API/information integrations, identity Provider/SSO, high availability, backup/restore best practices, etc.

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