Support Specialist

4 weeks ago

Glendale, United States Covius Full time

It‘s fun to work in a company where people truly BELIEVE in what they‘re doing

We‘re committed to bringing passion and customer focus to the business.


Essential Functions

  • Provide mortgage and credit platform support.

  • Interface directly with end users while multitasking using telephone, live chat, and messaging within various applications to provide effective customer support.

  • Troubleshoot complex credit, underwriting, re-scoring, tax transcript & verification orders and computer issues from end users.

  • Provide order status updates for end users while providing excellent customer service.

  • Communicate directly with employees regarding customer orders to provide accurate timelines for completion as well as order details.

  • Educate users on new and existing software.

  • Act as a liaison between end-users and development team to understand, track, update, and respond to any software related issues.

  • Identify and escalate new product requests to appropriate sales channel and/or business unit.

  • Perform other related duties as assigned.

Essential Knowledge, Skills, & Abilities

  • Experience with mortgage platform and/or credit platform support customer service skills.

  • Excellent verbal and written communication skills.

  • Ability to prioritize multiple objectives to meet client deadlines and department goals.

  • Advanced knowledge of Microsoft Office Suite, including Word, Excel, and Power Point.

  • Ability to work in a fast-paced , metrics driven environment.

  • Commitment and ability to cultivate a diverse and inclusive work environment.

Education

  • High School Diploma or equivalent.


Experience

  • Experience in title, mortgage, or financial industry preferred.

  • 2-4 years‘ experience mortgage platform and/or credit platform support.

Compensation and Benefits

  • Covius offers an extensive benefits package for all employees, including medical, dental, vision, and 401k

  • Compensation: $19.76-$24.71/hr

Application Guidelines:

For best consideration, please submit your resume and application materials by November 30, 2024. Review of applications will begin immediately.

Working Conditions

Work is performed in a climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location.

Physical Demands and Activities

While performing the duties of this job, the employee is frequently required to communicate. The employee frequently is required to remain stationary. The employee is frequently required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; frequently position self to maintain files; rarely moves boxes weighing up to 10 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders.

Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.

The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Please note that all job descriptions are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.

If you like wild growth and working with happy, enthusiastic over-achievers, you‘ll enjoy your career with us

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