CRM Administrative Support Specialist

CRM Administrative Support SpecialistNelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.The CRM Administrative Support Specialist provides critical organizational and administrative support to the CRM Support Team while assisting with foundational CRM administration tasks. This developmental role ensures efficient intake and prioritization of requests, accurate documentation of decisions and tasks, and timely reporting of work status. By maintaining visibility into all moving pieces and contributing to basic CRM functions, this position enables the CRM Platform Manager to focus on strategic initiatives and platform optimization.This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week. Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.Job ResponsibilitiesCapture and prioritize incoming requests, routing tasks to appropriate team members.Maintain comprehensive documentation of decisions, tasks, and open items.Prepare and distribute status reports and summaries for stakeholders.Assist with basic CRM administration tasks (e.g., updating records, running reports, monitoring data integrity).Support training and communication initiatives for CRM users.Serve as a communication bridge between the CRM Platform Manager and internal/external stakeholders.Provide administrative support to manage high-volume workflows effectively.EducationBachelor's degree preferred (or equivalent experience).ExperienceMinimum 4 years administrative experience (CRM exposure preferred).Competencies Skills/Knowledge/AbilitiesExceptional organizational and time-management skills.Strong collaboration and interpersonal communication.Proficiency in Microsoft 365 tools (Excel, Word, Teams, PowerPoint).Detail-oriented with ability to summarize complex information clearly.Ability to manage shifting priorities and multiple tasks.Accuracy in documentation and reporting.Work effectively with team members and stakeholders.Clear and concise verbal and written communication.Demonstrated willingness to learn CRM administration and grow into advanced responsibilities.Pay range for this role is $30.00-36.00 an hour, depending on experience.Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.