ServiceNow Developer

3 weeks ago

Minneapolis, United States Pinnacle Group, Inc. Full time

Title: ServiceNow Developer

Duration: 12+ months

Location: Minneapolis Minnesota 55415

Work Type: Hybrid -W2


NO C2C

Position Overview:

The Mid-Level ServiceNow Native AI Developer will focus on developing and implementing AI and machine learning solutions within the ServiceNow platform. This role requires a solid understanding of both ServiceNow development and AI/ML technologies to build intelligent applications that enhance business processes and decision-making.

JOB DESCRIPTION:

Required minimum of 2 years of ServiceNow development/engineering experience. Preferred ServiceNow Certified System Administrator.


Resources for engineering positions should have no less than 2 years of hands-on engineering/development experience with the ServiceNow platform. Resources with their ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD) will be preferred. Also, any previous experience with hands-on implementation of any ServiceNow native AI capabilities is also highly desired.

Key Responsibilities:

AI Integration: Develop and integrate AI-driven solutions within the ServiceNow platform using Native AI capabilities, including Natural Language Processing (NLP) and machine learning models.


Application Development: Design, develop, and configure custom ServiceNow applications that leverage AI technologies to improve functionality and user experience.


Model Development: Implement and fine-tune machine learning models to support predictive analytics, automated responses, and other intelligent features within ServiceNow.


Data Management: Manage and preprocess data to train and validate AI models, ensuring high-quality and relevant inputs for accurate outcomes.


Collaboration: Work with data scientists, business analysts, and other stakeholders to gather requirements and translate them into effective AI-driven solutions.


Customization: Customize and extend ServiceNow capabilities to support AI features, including custom workflows, business rules, and user interfaces.


Troubleshooting: Diagnose and resolve technical issues related to AI functionalities and integrations within ServiceNow.


Documentation: Create and maintain comprehensive documentation for AI solutions, including design, implementation, and user guides.


Testing: Conduct rigorous testing of AI models and applications to ensure reliability, accuracy, and performance.


Best Practices: Follow and promote best practices for AI development, including model evaluation, version control, and continuous improvement.


Qualifications:

Education: Bachelor’s degree in computer science, Data Science, Engineering, or a related field, or equivalent experience.


Experience: 2-4 years of experience with ServiceNow development, with a focus on AI/ML technologies and their application within the platform.


Technical Skills: Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting languages. Experience with ServiceNow’s Native AI capabilities, including Virtual Agent, Predictive Intelligence, and Performance Analytics.

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