Front End Lead

2 weeks ago

Mount Vernon, United States Rural King Full time

Front End LeadThe purpose of the Front End Lead is to provide oversight and leadership to our front end operations. With a strong focus on delivering exceptional customer service, you will lead the front end associates, ensuring seamless and efficient checkout process.Ensure comprehensive training for new front end associates and oversee their development.Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits.Empower Cashiers to effectively utilize the cashier script for seamless customer interactions, educate them on company programs such as loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP).Provide additional assistance to cashiers by running a register to ensure the front-end runs smoothly without interruption.Establish and maintain margin bins to optimize product visibility and organization.Communicate professionally with all Rural King associates and customers.Aid customers by offering load outs, coordinating with Outside Recover Associates to ensure prompt response.Execute accurate cash management, returns, layaways, exchanges, and price dispute resolutions.Set up and manage tax-exempt customer plans, ensuring accuracy and compliance.Ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed.Assist in shrink awareness by researching all cash shortages and taking corrective action in the register to resolve the problem.Maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service.Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor.Complete daily paperwork process including the bank deposit and safe audits.Oversee the popcorn and coffee stations to ensure they are maintained in a timely manner to meet customer demands and maintain a positive experience.Take initiative in ordering necessary store supplies for optimal front-end operations.Oversee the Buy Online Pick Up in Store (BOPIS) process, customer interactions with online transactions, and store fulfillment and customer pickups.Conduct a weekly BOPIS audit, comparing physical products to orders in the systems, identifying items beyond the 14-day pick-up window.Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.Participate in cross-training for flexibility in various departments and responsibilities.Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.Perform other duties as assigned.

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