Patient Access Associate

2 weeks ago

Fairfax, United States Inova Health System Full time

Inova Fairfax Hospital | Patient Access Associate 1 | Full-time | Evening Shift: 4 PM- 2:30 AM | 4 ten hour shifts- days off Mon, Fri, Sat.

The Patient Access Associate 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility. Identifies and communicates payer authorizations and referral requirements as required.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

* Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

* Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

* Tuition and Student Loan Assistance: offering up to $5,250 total per year in education assistance and up to $10,000 total for student loans.

* Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

* Work/Life Balance: offering paid time off and paid parental leave.



Job Responsibilities

  • Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
  • Selects an appropriate method of communication for audiences and adjusts communication style when needed.
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles.
  • Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
  • Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
  • Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • May perform additional duties as required.



Job Requirements

Experience - 1 year of customer service or 1 year of experience in a medical setting. Or Associates degree in lieu of experience.

Education - High School diploma or equivalent.

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