Customer Service Representative 1

4 weeks ago

Omaha, United States Berkshire Hathaway Energy Full time
Job Description

The customer service representative, under moderate supervision, performs daily nominating, confirming and scheduling processing functions. Also performs monthly invoicing process. Facilitates communication of critical and non-critical information that impacts daily customer activities to both internal and external parties. Analyzes and resolves scheduling and billing issues and responds to customer inquiries. Must have successfully completed training requirements at the associate level. Deal with assigned customer issues on an individual basis. Have the potential to take on more complex customers. Able to coordinate with Gas Control on interconnect activity. Able to perform simple JIRA testing and less complex manual scheduling. Customer services department is 24x7 operation with office staffed from 6:30 a.m. to 10:00 p.m. daily. Work is performed in a team environment.

Responsibilities

Under moderate supervision, perform nominations, confirmations, allocations and scheduling activities on Northern Natural Gas's pipeline. Reconcile and collect outstanding accounts receivables for assigned accounts.

Monitor assigned points comparing scheduled volume to actual flow on a daily basis. Provide customer satisfaction to assigned operators and shippers. Resolve simple discrepancies at pipeline interconnects.

With some direction, investigate and respond to more routine customer scheduling and billing discrepancies and execute customer requests in a timely manner.

Assist marketers on assigned accounts.

Provide technical input to assist in development of project planning.

Perform any additional responsibilities as requested or assigned.

Qualifications

Bachelor of Science degree in business administration or related field; or equivalent gas industry work experience. (Typically six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)

Two or more years of related experience and successful completion of associate-level training program.

Familiarity with Northern Natural Gas, gas tariff is beneficial.

Must be proficient with Microsoft Word, Excel, Access, CAS and CMS.

Excellent written and verbal communication skills are essential to effectively contribute in this work environment.

Must be able to interact with multiple levels of business and technical personnel and possess strong analytical and problem-solving skills in order to recognize and resolve problems in a timely manner.

Effective analytical and problem-solving skills.

Ability to prioritize and handle multiple tasks and projects concurrently.

Required to rotate work schedule which results in working at least one weekend/month, providing coverage for the 6:30 a.m. to 2:30 p.m. or the 2:00 p.m. to 10:00 p.m. shift and rotate the holiday coverage as scheduled by the team.

We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.Learn More

  • Customer Service Representative 1

    4 weeks ago

    Omaha, United States Berkshire Hathaway Energy Full time

    Job DescriptionThe customer service representative, under moderate supervision, performs daily nominating, confirming and scheduling processing functions. Also performs monthly invoicing process. Facilitates communication of critical and non-critical information that impacts daily customer activities to both internal and external parties. Analyzes and...

  • Customer Service Representative 1

    1 month ago

    Omaha, United States Berkshire Hathaway Energy Full time

    Job Description The customer service representative, under moderate supervision, performs daily nominating, confirming and scheduling processing functions. Also performs monthly invoicing process. Facilitates communication of critical and non-critical information that impacts daily customer activities to both internal and external parties. Analyzes and...

  • Customer Service Representative

    4 weeks ago

    Omaha, United States Essential Personnel Inc Full time

    Are you a people person with excellent communication skills? If so, we have the perfect job for you! Our client is seeking a Customer Service Representative to join their call center team in providing exceptional service to customers. This is a remot Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service

  • Customer Service Representative

    2 months ago

    Omaha, United States U-Haul Full time

    Location: 1006 N 18th St, Omaha, Nebraska 68102 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 days ago

    Omaha, United States EMS Inc. Full time

    Job DescriptionJob DescriptionCustomer Service Representative At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience. The Position: We are looking for Customer Service agents to join a fast-paced and energetic customer service team. Must be able to answer...

  • Customer Service Representative

    2 weeks ago

    Omaha, Nebraska, United States Scheels Full time

    About UsScheels is a leading retailer in the sporting goods industry, offering a unique shopping experience for our customers.We are driven to create an exceptional customer experience through our extensive product training and expert knowledge.Job SummaryWe are seeking a skilled Customer Service Representative to join our team. As a Gun Room Sales...

  • Customer Service Representative

    12 hours ago

    Omaha, United States The Grounds Guys Full time

    Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers. - Follow up with customers after completed jobs to ensure customer satisfaction with work - Responsible for managi Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    2 months ago

    Omaha, United States Milan Laser Hair Removal Full time

    Customer Service Representative - $17.00/hrWhy Milan Laser Hair Removal? Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work in Omaha 2024 award, a testament to our commitment to excellence and exceptional culture! We've worked hard to rise...

  • Customer Service Representative

    2 months ago

    Omaha, United States Marriott Hotels & Resorts Full time

    In the Marriott Customer Engagement Centers, you can begin a journey of possibilities, belong to something bigger than yourself, be authentic, and be motivated, and encouraged to grow every day. At Marriott be you! Class Start Date: January 13, 2024 Customer Service Representative, Customer Service, Representative, Customer Engagement, Retail, Hotel,...

  • Customer Service Representative

    3 months ago

    Omaha, United States Pentagon Federal Credit Union Full time

    Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products. Provide a Best-in-Class member experience in all member interactions. Answer member inquiries via chat fu Customer Service Representative, Customer Service, Member Service, Representative, Training, Retail, Banking

  • Customer Service Representative

    4 weeks ago

    Omaha, United States Thomas Creek Woodworks Full time

    Thomas Creek Woodworks, a leading manufacturer of custom wood products, is seeking a friendly and motivated Customer Service Representative to join our team. At Thomas Creek Woodworks, we take great pride in providing exceptional customer service and delivering high-quality wood products to our customers.As a Customer Service Representative, you will be...

  • Customer Service Representative

    5 months ago

    Omaha, United States Thomas Creek Woodworks Full time

    Thomas Creek Woodworks, a leading manufacturer of custom wood products, is seeking a friendly and motivated Customer Service Representative to join our team. At Thomas Creek Woodworks, we take great pride in providing exceptional customer service and delivering high-quality wood products to our customers. As a Customer Service Representative, you will be...

  • Customer Service Representative

    4 weeks ago

    Omaha, United States Thomas Creek Woodworks Full time

    Thomas Creek Woodworks, a leading manufacturer of custom wood products, is seeking a friendly and motivated Customer Service Representative to join our team. At Thomas Creek Woodworks, we take great pride in providing exceptional customer service and delivering high-quality wood products to our customers.As a Customer Service Representative, you will be...

  • Customer Service Representative

    4 months ago

    Omaha, United States Signature Aviation Full time

    Signatures Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serve Customer Service, Customer Service Representative, Representative, CSR, Retail, Airline

  • Customer Service Representative

    1 month ago

    Omaha, United States MSi Corp Full time

    Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.Work hours:Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday a month from 09:00 AM to 12:00 PM.Seniority Level:Entry LevelEmployment Type:Full-time Compensation: This hourly, non-exempt position pays from $18 to...

  • Retail Customer Service Representative

    2 weeks ago

    Omaha, Nebraska, United States Woosah LLC Full time

    Job Description: Retail Customer Service RepresentativeWe are looking for a friendly and approachable Retail Customer Service Representative to join our team at Woosah LLC. As a Retail Customer Service Representative, you will be responsible for providing top-notch customer service and sales experience to our customers.Key Responsibilities:Operate the cash...

  • Customer Service Representative

    1 week ago

    Omaha, Nebraska, United States Blue Moon Fitness Full time

    Company OverviewWelcome to Blue Moon Fitness, a leading fitness center dedicated to providing exceptional service to our members. Our team is passionate about helping individuals achieve their health and wellness goals. As a Front Desk Representative, you will be the face of our company, delivering top-notch customer service to our members and prospective...

  • Customer Service Representative

    4 weeks ago

    Omaha, United States Sapp Bros., Inc. Full time

    Join Our Team as a Full-Time Petroleum Customer Service Representative!At Sapp Bros., we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service, and creative solutions that go above and beyond. We're looking for a self-driven and dedicated Petroleum Customer Service Representative to join our Omaha, NE,...

  • Customer Service Representative

    4 weeks ago

    Omaha, United States Sapp Bros., Inc. Full time

    Join Our Team as a Full-Time Petroleum Customer Service Representative!At Sapp Bros., we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service, and creative solutions that go above and beyond. We're looking for a self-driven and dedicated Petroleum Customer Service Representative to join our Omaha, NE,...

  • Customer Service Representative

    2 months ago

    Omaha, United States Sapp Bros. Full time

    Join Our Team as a Full-Time Petroleum Customer Service Representative! At Sapp Bros., we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service, and creative solutions that go above and beyond. We're looking for a self-driven and dedicated Petroleum Customer Service Representative to join our Omaha, NE,...