Customer Service Assistant

2 days ago

Bellevue, United States Hopelink Full time
Title: NEMT Customer Service Assistant

Location: Bellevue, WA

Work schedule: Full time Mon - Fri, 8:00am-5:00pm, 9:00am-6:00pm, or 10:00am-7:00pm. This position requires on-site availability.

Who we are: Hopelink is the largest nonprofit in North and East King County. For over 50 years we have been in the community serving homeless and low-income families, children, seniors, and people with disabilities.

Make an impact in your community Hopelink programs focus on food, financial assistance, transportation/mobility, housing & family development, adult education & employment. Programs are aimed at helping people achieve stability and gain the skills and knowledge they need to exit poverty. Join us

The career opportunity: The Non-Emergency Medical Transportation (NEMT) Customer Service Assistant works in a fast-paced, exciting, and rewarding environment, performing various jobs such as data entry, offline tasks, email responses, and tracking of contractual deadlines.

The ideal NEMT Customer Service Center Assistant will have strong organizational and time management skills and a proven ability to complete administrative work with a high degree of accuracy.

Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities, are especially encouraged to apply.

What qualities we are looking for: We'd love to hear from you. So, if you are interested in this position, but don't meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training
  • Excellent customer service, oral communication, and written communication skills.
  • Proficient in Word and Excel. Ability to learn and use a variety of online and program-specific systems.
  • Experience working in a social service or medical environment with low income, elderly, disabled, and people of diverse backgrounds preferred.
  • This position is a Service Critical Employee with specific attendance requirements.
    • Employee must report to work site during their scheduled hours, regardless of weather conditions or other emergencies.
    • Manage own transportation needs in adverse weather, including possible limitations to public transportation options.
    • Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.

Examples of what you will be doing:
  • Determines client eligibility for Medicaid-funded transportation services.
  • Schedules transportation requests through email, fax, portal, and other non-phone methods.
  • Prepares reports as needed using various tools including MS Windows, Excel, PowerBI and scheduling software.
  • Completes data-entry tasks in Hopelink Scheduling software.
  • Responsible for correctly processing transportation requests in a timely manner.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.
  • Compensation: $20.75/hour
  • Up to 10 paid vacation and sick days annually and 10 paid holidays.
  • Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week.
  • Medical, Dental, and Vision benefits after 1 month waiting period.
  • Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage.
  • Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes.
  • Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching.
  • Annual Performance Reviews with Merit Increase Opportunities.

Hopelink Mission and Values:

Hopelink's mission is to promote self-sufficiency for all members of our community to help people make a lasting change.

Our Values are Growth & Human Potential, Inclusion, Compassion, Relationships Built in Trust, Quality of our Work, and Fiscal Stewardship.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.Learn More

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