Fraud and Disputes Analyst

Fraud & Dispute Analyst **Hybrid**

Quavo Fraud & Disputes, United States (Tempe, AZ)

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Who we are:

Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

Who you are:

Quavo is looking for authentic and courageous professionals to join our team. If you are a driven, accountable, and innovative problem solver searching for a collaborative environment of like-minded teammates dedicated to improving the client experience…. Then you are going to love working at Quavo

Fraud & Dispute Analyst

This role will be tasked with processing and analyzing Fraud claims as an instrumental part of our Client Processing team. You will work in a fast-paced environment and support an agile workflow.

This role is appropriate for candidates with customer service experience who enjoy problem-solving. Strong verbal and written communication skills, Microsoft Office proficiency, teamwork focus, attention to detail, adaptability, and a willingness to jump in and help are essential traits for this role.

Responsibilities include:

Process ATM/Debit Fraud claims by conducting transaction analysis

Investigate claims of fraud using forensic accounting methodology

Review transaction chargeback opportunities to minimize loss

Apply data mining and statistics techniques to identify opportunities and increase efficiency

Balance general accounting legers to ensure losses allocated appropriately

File Suspicious Activity Reports with the US Treasury Financial Crimes Enforcement Network (FinCEN)

Maintain internal operation controls and ensured compliance with applicable Regulations

Required:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

Excellent computer proficiency (MS Office – Word, Excel and Outlook)

Ability to Problem solve efficiently

Must be able to work under pressure and meet deadlines

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Preferred Qualification:

Fraud & Disputes experience preferred

• Computer Software
• Banking
• Financial Services

Employment Type

Full-time

Hourly pay range

$25-27/hr

Location

Tempe/Phoenix