Retail Assistant ManagerSpokane, WA

Retail Assistant ManagerAt Cannabis & Glass, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on delivering an outstanding customer experience.As the largest recreational dispensary chain in Eastern Washington and Oregon, Cannabis & Glass takes pride in offering the region's best cannabis prices and widest selection. With four dispensaries located in North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon, we strive to be the top choice for cannabis consumers.Joining our team means being part of a thriving organization that consistently ranks among the top 10% highest grossing retailers in the state of Washington. Whether you are seeking a position at our retail stores or aiming for a senior corporate role, Cannabis & Glass provides diverse opportunities for professional growth and development.We believe in creating an inclusive and supportive work environment where each employee's unique perspectives and contributions are valued. We encourage teamwork, creativity and empowerment as we work together to achieve our company's goals.By joining Cannabis & Glass, you become a part of a dynamic and rapidly expanding industry that is shaping the future of cannabis retail. Embark on a fulfilling and rewarding career journey with us, where your passion and dedication will make a meaningful difference in the lives of our customers.About the RoleWe're looking for a motivated and hands-on Assistant Manager (AM) to help lead our retail store operations. As a key part of the store leadership team, you'll supervise employees, manage inventory and cash processes, uphold compliance standards, and ensure outstanding customer experience. You'll be the go-to leader on the floorkeeping the store running smoothly while mentoring your team.Key ResponsibilitiesDaily Operations & LeadershipOversee daily retail operations including opening/closing dutiesCoordinate shift coverage and staff scheduling to ensure proper coverageProvide on-the-spot coaching, support team development, and maintain performance standardsEnforce store policies and procedures to uphold compliance and consistencyCommunicate effectively with store leadership and corporate teamsCustomer Service & ExperienceMaintain a clean, welcoming, and service-driven environmentSupport customers at every touchpointresolving issues promptly and professionallyChampion loyalty programs, promotions, and upselling strategiesTrain staff on service best practices and ensure a strong customer-first cultureCash & Inventory ManagementOversee cash drawer accuracy, petty cash, and EOD reconciliationSupport bank pickups, deposits, and vault security processesManage product receipts, restocking, audits, and vendor returnsConduct inventory adjustments and ensure loss prevention protocols are followedVisual Merchandising & TechnologyEnsure all displays, menus, and marketing signage reflect current offerings and promotionsMaintain kiosk menus, in-store digital screens, and physical signageTroubleshoot POS, kiosk, or display issues and report technical concernsStaff Development & TrainingMentor new hires and support onboarding processesAssist in delivering ongoing training for policies, compliance, sales techniques, and safetyMonitor attendance, performance, and timesheetsSupport progressive discipline and provide feedback for promotionsReporting & ComplianceComplete EOD and cash reports, labor tracking, and customer complaint logsReport employee conflicts, policy violations, and safety concerns to leadershipStay up to date with compliance training, SOP updates, and store policiesQualifications1-3 years of retail or supervisory experienceHigh School Diploma or GED equivalentPrevious retail, sales and/or customer service experienceWe do not require previous professional experience in the cannabis industry but would prefer the applicant be a consumer of the productFlexible availability including weekends, evenings and holidaysThis position requires the ability to perform essential job functions such as standing, walking, bending, climbing, and lifting up to 50 pounds regularly (up to 200 pounds with assistance), with or without reasonable accommodationMust commit to coming to work sober.Successfully pass a pre-employment criminal background checkMinimum 21 years of ageBenefits and CompensationPay starts at $21.51/hrBonus incentives programEmployee discount includes 50% off smokable cannabis productsPerfect Attendance Incentive ProgramHealth, Dental and Vision insuranceFree Employee Assistance Program (EAP)Employee Discount Program offering exclusive discounts from top national retailersPaid Sick Leave (PSL) and Personal Time Off (PTO)Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas DayEqual Opportunity Employer:Cannabis & Glass is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status or any other protected class or characteristic established under applicable federal, state or local statute or ordinance.