Sales And Service Specialist

2 weeks ago

West Fargo, United States The UPS Store (Veterans Blvd, West Fargo) Full time

We are seeking a full-time candidate with a passion for advancing within the company. Join our team of enthusiastic professionals that are committed to delivering exceptional customer experiences. The UPS Store is where dedication meets a vibrant work environment


Say goodbye to long hours and holidays—we offer a balanced work-life dynamic Our operating hours are Monday to Friday from 8 am to 7 pm and Saturdays from 10 am to 3 pm. Sales Associates work two Saturdays per month and their schedule may vary to encompass opening, closing, or midday shifts.



Responsibilities:

  • Warmly greet and assist customers in-store, over the phone, and via email, ensuring outstanding service at every interaction.
  • Practice attentive listening to understand and address customer needs effectively.
  • Take ownership of shipping inquiries, providing viable solutions, and ensuring customer satisfaction.
  • Master all our products and services to effectively promote them to customers.
  • Proficiently operate equipment, software, and devices, with a willingness to train others.
  • Skillfully pack items for shipping following established procedures.
  • Manage document printing tasks efficiently.
  • Handle package processing tasks, including lifting, and weighing packages, utilizing shipment software, and generating labels. May involve assisting customers with packages.
  • Conclude each day by accurately reconciling cash, checks, and credit card transactions according to company policies.
  • Maintain cleanliness and organization within the store.
  • Perform other assigned duties as needed.


Required Qualifications:

  • Experience with cash registers and cash handling.
  • Proficient in basic math, typing and phone etiquette.
  • Prior customer service work experience.
  • Ability to lift up to 50 pounds.
  • Friendly demeanor and genuine desire to assist customers.
  • Professional appearance and well groomed.
  • High school diploma or equivalent.

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