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Program Manager

3 months ago

Encinitas, United States Lightfully Behavioral Health Full time

Job Summary:

The Program Manager supports operations of the teen residential program in Encinitas, including direct care (Client Care Technicians) staffing, milieu management, and client scheduling. This position is the Program Director position, as required by DSS regulations.


Major Responsibilities:

  • Upholds and maintains the vision, mission, and company values (i.e., Lightfully’s Shining Commitments).
  • Provide supervision, support and coaching to employees. Other management activities include (but are not limited to):
  • Interviewing, hiring, goal development, onboarding and ensuring continuous training requirements and compliance items are met.
  • 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
  • Timely coaching and disciplinary action (delivery and documentation), as needed
  • Completing performance reviews for employees within company designated timeframes
  • Maintain employees’ timecards in the Payroll system, ensuring the correct hours are accounted for, overtime is managed, and paid-time off requests are promptly addressed.
  • Oversees operational aspect of assigned programs
  • Hires, trains, manages, and supervises Client Care Techs, coordinators, and housekeeping (as appropriate) including screening, interviewing, scheduling to census, conducting performance reviews and chart reviews/audits
  • Coordinates admissions/transitions to program and discharges/transitions out of program, working closely with the Director of Clinical Operations, the Case Manager, and Admissions Team and/or receiving facility.
  • Provides orientation and support for new clients as they adjust to the milieu.
  • Works with team to find new ways to staff efficiently, optimize staff strengths and ensure the highest level of client care
  • Reviews Perception of Care results and make revisions/suggestions to program offerings as needed
  • Ensures that incident reports are completed and sent to Director of Clinical Operations for review
  • Upholds client confidentiality and maintains professional boundaries, demeanor, dress and interaction with clients, family members, visitors, and coworkers
  • Works closely with the Safety officer, facility manager, and Compliance Director to ensure an environment of safety, including off site apartments (as appropriate to level of care)
  • Performs other duties, as assigned.


Specific Skills/Competencies:

  • Excellent management and supervisory skills.
  • Excellent written and verbal communication skills.
  • Excellent organizational and time management skills.
  • Proficient in Microsoft Office Suite or similar software.


General Skills and Requirements:

  • Able to communicate effectively in English, both verbally and in writing.
  • Able to work for prolonged periods sitting at a desk and working on a computer.


Qualifications:

  • Bachelor's degree in Psychology, Social Work, or any other major which includes at least 24 semester college units in one or more of the following subject areas: Psychology, Social Work, Sociology, Behavioral Sciences, Psychiatric Nursing.
  • 2+ years full-time work experience in a community program that serves clients who have a mental illness. Such experience must be in the direct provision of services to clients, of which one (1) year must be in the position of supervising direct care staff.
  • *As an alternative to the Bachelor’s Degree and experience required above, a total of four (4) years of experience in a community program providing direct services to persons with mental disabilities, of which one (1) year must be in the position of supervising direct care staff, and graduation from high school of possession of a GED may be substituted.


The pay range for this position is $70,000 to $89,250 annually.