Restoral Print Technician

1 month ago

Arlington, United States FedTec Full time

FedTec Overview:


FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.



About the Opportunity:

FedTec is looking to hire a Restoral Technician for Print Services at DISA. The ideal candidate will play a crucial role in maintaining and restoring printing equipment to ensure optimal performance and minimize downtime.



Position: Restoral Print Technician (Entry-level)

Work Location: On-Site (Arlington, VA)

Client: Defense Information Systems Agency (DISA)

Clearance: Must have verifiable Interim Secret or above DoD Security Clearance


Primary Responsibilities:

  • Performs day-to-day service of equipment based on the work plans provided; planning daily travel schedule
  • Troubleshoot and restore full capabilities of print devices supported under the contract
  • Monitor and actively respond to assigned service request tickets as issued by Remedy ticketing system
  • Deliver and install consumables, which are considered to be parts or supplies that have a predictable use life and can be readily replaced (e.g. fusers, drums, toner, waste toner, etc.)
  • Move Printers, MFD, and Copiers within buildings and setup/configure after relocation
  • Visit sites to obtain IP address, Meter Reads, or to provide assistance with mapping
  • Install local software as required to allow automated data discovery
  • Obtain and track manual meter reads for devices not remotely administered during service interactions
  • Train end-users as required
  • Plan, prioritize, and monitor assigned tickets to ensure all necessary service tasks are acknowledged and resolved in accordance with the acceptable quality level (AQL) per Contract PWS
  • Update all ticket Summary in accordance with established format for effective management – Format provided by PM
  • Ensure DoD and contract compliance
  • Document services and installation actions by completing forms, reports, logs, and/or records.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining required certification status active
  • Re-position or remove the equipment pending restoral when the customer’s workspace does not support the positioning of additional equipment
  • Maintain detailed and current knowledge of SLAs and procedures as well as a clear understanding of supporting devices.
  • All other contract related tasks given by PM



Basic Qualifications:

  • Initial entry or limited technical experience; Willing to learn
  • Training on print device theory
  • Capable of basic troubleshooting of end user device, primarily single function print devices
  • Initiated training to obtain certifications from manufacturers’ service providers on multi-functional print devices
  • Information Assurance Technical (IAT) Level I security certification must be completed if personnel will be used for desktop driver installation
  • Strong interpersonal skills.
  • Experience with ServiceNow ticket system
  • Experience with Microsoft Office Suite to include Word, Excel, and PowerPoint.



When You Join FedTec, You Are Joining a Family We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts like-minded individuals, which is why we have such exceptional people on our team.

Just as you'd do for your own family, we prioritize your safety, health, and happiness. That's why we've created the FedTec Total Well-Being program, offering benefits like:


  • Comprehensive medical, dental, and vision plans. These plans encompass a range of beneficial features, such as Telehealth virtual care programs, and access to resources to support your physical and mental well-being.
  • Generous paid time off for relaxation and rejuvenation.
  • Financial security through 401k, company-paid short and long-term disability, life insurance, and additional voluntary coverage.
  • Support for your life and family with access to an Employee Assistance Program, Pet Insurance, and Prepaid Legal services.
  • Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs.
  • Our newest addition, the FedTec Fit Program, features an on-staff Fitness Coach who provides personal and group sessions, company fitness challenges, and ongoing support for your fitness goals.



At FedTec we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all.


  • If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today

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