Contents Packout Manager

3 weeks ago

Springfield, United States IICRC Full time

Contents Packout ManagerJoin Royal Restoration Inc. as a Contents Packout Manager in Springfield, VA, where you will lead exciting restoration projects and make a real difference in our community. We are looking for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional results.Responsibilities:Supervise and lead a team of Contents Technicians, providing guidance, training, and support to ensure efficient, high-quality service on every job.Take comprehensive inventory of all items impacted by damage and ensure accurate digital documentation using contents/restoration software (photos, notes, barcodes, lists, etc.).Oversee careful packing, labeling, and organization of items to ensure safety, proper documentation, and easy identification.Coordinate wrapping and padding of furniture and other large items to prevent damage during transportation and storage.Manage and oversee loading/unloading of contents onto company vehicles and their safe transportation from the jobsite to our warehouse facility and back.Maintain clear and professional communication with customers, addressing concerns, explaining the process, and providing updates on the status of their belongings.Ensure safe storage and organization of items within the warehouse, including vault/rack assignments and accurate tracking.Coordinate and execute the return (packback) of items to the customer's home or business upon project completion, ensuring accuracy and customer satisfaction.Adhere to all safety and procedural guidelines to create a safe work environment and ensure proper PPE and lifting techniques are always used.Provide leadership and mentorship to team members, fostering a positive work culture and high performance.Occasionally perform hands-on tasks, including lifting up to 5070 lbs and working in post-loss environments, as needed to support the team.Requirements:Previous supervisory or leadership experience in restoration, moving, warehouse, logistics, or a related field (contents restoration preferred).Strong organizational and communication skills.Proven ability to manage and prioritize multiple jobs and tasks efficiently.Detail-oriented with a strong focus on accuracy and accountability.Excellent customer service skills and ability to communicate clearly with homeowners, property managers, and insurance adjusters.Ability to work effectively in a fast-paced, dynamic environment with changing schedules.Commitment to safety protocols and procedures; comfortable enforcing PPE and safe lifting standards.Valid driver's license with clean driving record (no DUI/DWI or reckless driving).Ability to regularly lift 50+ lbs and perform physical labor (bending, carrying, standing for long periods).Full-time availability, including occasional evenings or weekends depending on emergency jobs.IICRC OCT/FSRT certifications and experience with contents software (Dash, XactAnalysis, ContentsTrack, XactContents, etc.) are a plus.Royal Restoration Inc. has been serving the Springfield, VA community for over 10 years, specializing in high-quality restoration services. Our commitment to excellence and customer satisfaction has earned us a stellar reputation, making us a trusted choice for both clients and employees who value integrity and teamwork.

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