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Mortgage Processing Manager

4 months ago

Chandler, United States Mr. Cooper Full time

Job Summary:

Mr. Cooper is seeking an experienced Mortgage Loan Processing Manager to lead and manage a team of Refinance loan processors. The ideal candidate will oversee the daily operations of a team of loan processors, ensuring efficient and accurate processing of mortgage loan applications. This role requires strong leadership skills, an in-depth understanding of mortgage regulations, and the ability to manage a high-volume pipeline effectively.


Key Responsibilities:

  • Team Management: Lead, train, and mentor a team of mortgage loan processors. Foster a collaborative and productive work environment to ensure team success.
  • Pipeline Management: Oversee the loan pipeline, ensuring timely and accurate processing of all mortgage applications. Implement strategies to manage and optimize workflow to meet production goals.
  • Compliance and Regulations: Ensure all loan processing activities comply with federal, state, and local regulations. Stay updated on industry regulations and implement necessary changes to maintain compliance.
  • Quality Control: Monitor loan files for accuracy and completeness. Implement quality control measures to minimize errors and ensure adherence to company policies and procedures.
  • Customer Service: Serve as an escalation point for complex issues, providing resolution in a timely manner. Maintain excellent relationships with internal and external stakeholders, including loan officers, underwriters, and clients.
  • Performance Metrics: Develop and track key performance indicators (KPIs) for the processing team. Provide regular reports and feedback to senior management on team performance and productivity.
  • Process Improvement: Identify and implement process improvements to enhance efficiency, reduce turnaround times, and improve overall loan processing quality.


Qualifications:

  • Education: Bachelor’s degree in finance, business administration, or a related field preferred. Equivalent work experience will be considered.
  • Experience: Minimum of 5 years of experience in mortgage loan processing, with at least 2 years in a managerial or supervisory role.
  • Knowledge: In-depth knowledge of mortgage products, loan processing procedures, and industry regulations (e.g., RESPA, TILA, HMDA).
  • Skills: Excellent leadership and team management skills. Strong organizational and time-management abilities. Proficiency in mortgage loan origination software (Encompass) and Microsoft Office Suite.
  • Communication: Exceptional written and verbal communication skills. Ability to communicate effectively with team members, senior management, and clients.