Customer Care Field Application Engineer
4 weeks ago
Summary
The Field Application Engineer provides technical expertise to help customers find the best after sales solutions for their needs, covering all the Comau businesses (Body and general assembly, Powertrain assembly, Powertrain machining, Electrification). This position combines engineering knowledge and sales and aftersales techniques to boost revenue for the company. The Field Application Engineer maintains relationships with the clients to ensure the smooth installation of equipment and after sales services for the customer, to audit internal processes and to make recommendations for promoting new after sales services.
Duties and Responsibilities
Main areas of responsibilities are:
- Ensure the operational after sales business in the North America region. React promptly and effectively to customer needs.
- With a proactive approach, assess customers to understand their specific Customer Care needs, maintaining and improving the current relationships and building new ones.
- Act as a liaison between the customer and the Customer Care teams (Warranty, Spare Parts, Service, Training).
- Organize onsite interventions across North America and support the Customer Care team for on-site after sales contracts and repairs.
- Coordinate the health assessment of the equipment at the customer site to generate new spare parts orders, and training or production support needs.
- Coordinate between the customer and the Warranty team regarding warranty claims.
- Support with the identification of customer training needs.
- Manage and update the customer database.
Travel Required
41-60%
Do you have what it takes?
Knowledge & Skills
- In-depth mechanical knowledge and application
- Quality and safety awareness and knowledge
- In-depth Customer Care/After Sales process knowledge (Warranty, Spare parts, Training, Service)
- Customer relationship management skills and experience
- Well-versed in MS Office tools
% of travel required: 40-50%
Qualifications
- Education: Diploma/degree in Engineering is preferred
- Previous experiences: at least 4-5 years of experience in customer support, including on site
-
Customer Care Field Application Engineer
3 weeks ago
Southfield, United States Comau LLC Full timeSummary The Field Application Engineer provides technical expertise to help customers find the best after sales solutions for their needs, covering all the Comau businesses (Body and general assembly, Powertrain assembly, Powertrain machining, Electrification). This position combines engineering knowledge and sales and aftersales techniques to boost revenue...
-
Manager, Field Application Engineering
3 weeks ago
Southfield, United States Conductor Full timeWhat You’ll Do The candidate will be responsible for supporting customers’ development and operation on Samsung Semiconductor chipset and maintaining the relationships with automotive-related customers and 3 rd parties. Additional responsibilities include the technical marketing, attending tech. show, and supporting the field and lab test. The candidate...
-
Project Lead Application Software Engineer
3 weeks ago
Southfield, United States Global Information Technology Full timeJob DescriptionJob DescriptionJob Title: Project Lead Application Software Engineer (C++/AWS)Job Location: RemoteJob Type: Full TimeJob Description:Lead the design, build, test and maintenance of scalable and stable off the shelf application or custom built technology solutions to meet business needs.Act as a subject matter expert for Application Analysts,...
-
Master Field Engineer
4 hours ago
Southfield, United States Carrier Global Corporation Full timeCountry: United States of America. Location: CAM 78: ALC Detroit 21170 Bridge Street , Southfield, MI, 48033 USA - At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain Field Engineer, Field, Engineer, Controls, Technical, Manufacturing, Business Services, Automation
-
Senior Application Software Engineer
3 weeks ago
Southfield, United States Global Information Technology Full timeJob DescriptionJob DescriptionJob Title: Senior Application Software Engineer (Web Services)Job Location: RemoteJob type: Full TimeJob Description:Gather requirements, Analysis, Design, Implementation, Test, Document and Maintain (full SDLC) of robust scalable and secure custom application. Act as a mentor and coach to develop junior developers on the...
-
Proposal Application Engineer
3 weeks ago
Southfield, United States Stellantis Full timeThe Proposal Application Engineer will develop manufacturing processes and solutions for new Automation Systems business. The role collaborates with a team of relevant specialists from Sales, Project Management, Engineering, Site Management and Estimating to create technical proposals which are efficient and competitive in today's marketplace. Required...
-
Field Service Engineer
1 week ago
Southfield, United States Flex Workforce Solutions Full timeJob DescriptionJob DescriptionField Service Engineer - Electrical & Electro-Mechanical Systems**DIRECT HIRE**Commission, calibrate, and service new or modified equipment at the customer's facility to ensure full functionality according to specifications. Assemble, debug, and adjust the electronic and electro-mechanical components of machines during the...
-
Engineer - Field Installation
2 weeks ago
Southfield, United States Schenck Full timeDo you have strong equipment installation & commissioning experience, solid technical troubleshooting skills, and desire to travel?Then becoming a Commissioning Engineer is the perfect fit for you! Come Join Our World Class Team! Apply Today for Commissioning Engineer! What We Offer: Schenck USA Corp. offers a competitive salary along withgenerous benefits...
-
Southfield, United States Comau LLC Full timeOur Values reflect who we are and how we work and we value our employees. At Comau LLC, our employees enjoy working in a highly innovative and safe working environment while performing challenging and meaningful work to build value -- driven solutions. Our positive relationships with our managers and co-workers allow us to take ownership and walk the talk....
-
Customer Success Supervisor
1 week ago
Southfield, United States Branex Group Full timeJob DescriptionJob DescriptionFull job descriptionSupervise the Road Ready/Fleetilla Customer Success TeamCoordinate product installations/replacements for both “In-Vehicle” and “Trailer Tracking” solutionsLead efforts to resolve customer concerns in a timely mannerIdentify and implement process and system improvementsSupport training and development...
-
Project Engineer
1 week ago
Southfield, United States Tristone Flowtech USA Inc. Full timeJob DescriptionJob DescriptionYour responsibilities:Key engineering contact for customers and internal departments (development, sales, etc.) regarding technical questions on engine and battery cooling componentsConsulting customers regarding technical feasibility, offering solutions to problems, and presenting results of development projectsDevelop...
-
Direct Care Worker
3 weeks ago
Southfield, United States BETTER CARE HOMES LLC Full timeJob DescriptionJob DescriptionWe are currently looking for experienced Direct Care Workers to work in the Westland, Livonia, and Garden City. We are currently seeking dedicated and compassionate individuals to work with and care for our clients. It is our goal to provide extraordinary home based services in addition to getting our clients out into the...
-
Customer Service Rep
2 weeks ago
Southfield, United States North West Labs Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Rep to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the servicesFax patient results to doctorsGive turn around times and...
-
Southfield, United States Comau LLC Full timeOur Values reflect who we are and how we work and we value our employees. At Comau LLC, our employees enjoy working in a highly innovative and safe working environment while performing challenging and meaningful work to build value -- driven solutions. Our positive relationships with our managers and co-workers allow us to take ownership and walk the talk....
-
Sr Automation Engineer
3 weeks ago
Southfield, United States Comau LLC Full timeSummary The Software/Automation Engineer understands customer specifications and standards, and local and/or national electric codes for hardware design and software programming. The Automation Engineer designs and commissions systems of electrical and fluid controls for a variety of applications including welders, robots, assembly, conveyor, and transfer...
-
RFQ Wire Harness Engineer
7 days ago
Southfield, United States Lear Corp. Full timeLear For You We work hard for the people who work for us. We champion our teams. We foster collaboration, inclusion, respect and excellence. What we are trying to say is we want to be more for you. We are your path to a better career, a better future, and a better you. Our teams have invented groundbreaking technologies, flawlessly manufactured millions...
-
Resident Engineer
5 days ago
Southfield, United States Diverse Lynx Full timeResident Engineer Southfield, MI (Onsite Position) Fulltime Position Job Description: To perform activities associated with one or more software engineering lifecycle phases Principal Accountabilities: Understand customer requirements and suggest solutions or alternatives Fill timesheets and complete invoicing process on or before the...
-
Sr Automation Engineer
2 weeks ago
Southfield, Michigan, United States Comau Full timeJob ResponsibilitiesSummaryThe Software/Automation Engineer understands customer specifications and standards, and local and/or national electric codes for hardware design and software programming.The Automation Engineer designs and commissions systems of electrical and fluid controls for a variety of applications including welders, robots, assembly,...
-
Project Engineer
2 weeks ago
Southfield, United States Russell Tobin Full timeJob DescriptionJob DescriptionRussell Tobin has an immediate need for a Project Engineer (working with Automotive Conveyors)! This Project Engineer will be working for our client who is an Industrial Solutions Provider in Southfield, MI area.This is a direct hire/permanent role with a salary in the $90k-$110k range (plus bonuses) Project Engineer...
-
Controls Engineer
2 weeks ago
Southfield, United States Linamar Corporation Full timeControls EngineerThe Controls Engineer will assist in the design, build and approval of electrical, hydraulic, and pneumatic controls. The position will also assist in the preparation of control standards and technical manuals. Performance Expectationsresearch and development activities associated with design and testing of control circuits, power...