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Technical Support Lead

3 months ago

Columbus, United States Tata Consultancy Services Full time

Role: Technical Support Lead (HSC Tool)

Job Type: Full Time

Location: Columbus, IN


Job Description

Technical/Functional Skills

Analysis Expertise in HSE tools like:

Enablon

Rootapp

Humantech

Driver Safety

SDS/3E-Online

Qooper (not supported by IT currently)

Enhesa( being implemented in 2024)


Roles & Responsibilities

Analyze requirements for new features

Understand gaps for existing features.

Coordinate with business and IT teams

Requirement definition and UAT test case preparation, coordination

Analysis of issues to determine RCA

Coordinate with tool vendor for development.

Check feasibility of enhancements

Monthly metric reporting and communication.