Technical Lead
2 weeks ago
As a Technical Lead, you will be responsible for ensuring that Momentm's customers receive world-class support. This role requires exceptional technical, organizational, and change management skills. You will mentor a team of customer support Application Support Analysts and demonstrate productivity and quality through effective motivation of the Client Care team.
Key Responsibilities:
- Manage and mentor the technical Client Care resources on the CC team, ensuring high levels of productivity.
- Prioritize and balance competing issues with deference to urgency, length of outstanding time, and political sensitivity.
- Work with the Manager, Customer Care to ensure Key Performance Indicators (KPI's) are being met.
- Interact regularly with Hosted IT to ensure smooth operations within the Hosted environment.
- Identify and roll out new processes to provide clients with a superior customer-friendly experience.
- Monitor inbound case queues and set priorities as required.
- Serve as the technical lead and first point of contact for escalation of complex cases and team questions.
- Develop relationships with escalated customers and strengthen existing relationships with customers.
- Work closely with Development on application-related issues.
- Resolve clients' application questions or problems in the areas of database, system configurations/setup, product functionality, and business enhancements.
- Conduct user training remotely or in a classroom format.
- Provide 24/7 on-call support.
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Senior Technical Lead
2 weeks ago
Columbus, Ohio, United States BD (Becton, Dickinson and Company) Full timeJob DescriptionBD is seeking a highly skilled and experienced Senior Technical Lead to join our team. As a key member of our Product Development team, you will be responsible for leading technical projects and providing technical direction to cross-functional teams.The ideal candidate will have a strong background in engineering and technical leadership,...
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Senior Technical Lead
4 weeks ago
Columbus, Ohio, United States Cryptic Vector Full timeJob Title: System Engineering ArchitectCryptic Vector is seeking a highly skilled and experienced Technical Lead to join our team. As a Technical Lead, you will be responsible for leading highly technical programs and providing technical direction and mentorship to engineering teams.Responsibilities:Lead technical programs encompassing digital signal...
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Senior Technical Lead
5 days ago
Columbus, Ohio, United States Infojini Full timeThe Senior Technical Lead at Infojini is responsible for designing and building complex software frameworks to support application development. This role requires a deep understanding of Microsoft Technologies and the ability to mentor application developers on best practices.The Technical Lead will have input and responsibilities across a range of...
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Salesforce Technical Lead
2 weeks ago
Columbus, Ohio, United States Insight Global Full timeTechnical Lead - Salesforce DevelopmentWe are seeking a highly skilled Technical Lead to join our Salesforce development team. As a Technical Lead, you will be responsible for leading the development of enterprise-level Salesforce applications, collaborating with cross-functional teams, and driving technical innovation.Key Responsibilities:Lead the...
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Salesforce Technical Lead
2 weeks ago
Columbus, Ohio, United States SysMind Tech Full timeJob Title: Salesforce Tech LeadAt SysMind Tech, we are seeking a highly skilled Salesforce Tech Lead to join our team. The ideal candidate will have a strong background in developing platform modules, dashboards, interfaces, and database functions using VisualForce and Apex.Key Responsibilities:Develop and implement Salesforce platform modules, dashboards,...
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Salesforce Technical Lead
4 weeks ago
Columbus, Ohio, United States Insight Global Full timeTechnical Lead - Salesforce DevelopmentWe are seeking a highly skilled Technical Lead to lead our Salesforce development team. The ideal candidate will have a strong background in Salesforce development, with experience in building and deploying enterprise-level applications.Key Responsibilities:Lead a team of developers in designing, developing, and...
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Senior Technical Lead
5 days ago
Columbus, Ohio, United States OhioHealth Full timeWe are seeking a highly skilled Senior Technical Lead to join our team at OhioHealth. As a key member of our IS Enterprise Architects department, you will provide technical leadership and functional direction on the formulation and definition of system scope and objectives.Key Responsibilities:Devises or modifies procedures to solve complex problems...
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Salesforce Technical Lead
5 days ago
Columbus, Ohio, United States Insight Global Full timeJob Title: Salesforce Technical LeadAbout the Role:We are seeking a highly skilled Salesforce Technical Lead to join our team at Insight Global. As a Technical Lead, you will be responsible for leading the development of enterprise-level applications using Salesforce.Key Responsibilities:Lead a team of developers in the development of Salesforce...
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Senior Technical Lead
2 weeks ago
Columbus, Ohio, United States OhioHealth Full timeWe are more than a health system. We are a belief system.We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide.We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our...
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Java Technical Lead
3 weeks ago
Columbus, Ohio, United States Procyon TS Full timeJob Title: Java LeadProcyon TS is seeking a highly skilled Java Lead to join our team.About the Role:We are looking for a seasoned Java Technical Lead with full stack and AWS experience to lead our team in designing and delivering large-scale Java projects. The ideal candidate will have a strong background in Java, Spring, JPA, and microservices...
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PolicyCenter Technical Lead
1 week ago
Columbus, Ohio, United States TEPHRA Full timePolicyCenter Technical LeadTata Consultancy Services (TCS) is seeking a seasoned Guidewire PolicyCenter Technical Lead to join its BFSI team in North America. The ideal candidate will have a minimum of 10 years of experience with GWPC V10.0 and above.The successful candidate will demonstrate thorough abilities and/or a proven record of success as a team...
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Senior Developer/Technical Lead
4 weeks ago
Columbus, Ohio, United States Gainwell Technologies Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Lead/Senior Developer to join our team at Gainwell Technologies. As a key member of our development team, you will be responsible for leading the design and implementation of complex software systems, ensuring they meet the highest standards of quality and performance.Key...
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Senior Technical Lead
2 weeks ago
Columbus, Ohio, United States Big Lots Full timeJob SummaryBig Lots is seeking a highly skilled Technical Architect to lead the technical oversight of our application portfolio. As a key member of our team, you will be responsible for setting technical direction, creating architecture artifacts, and partnering with business stakeholders to understand their needs.Key ResponsibilitiesPartner with business...
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Technical Lead for Volume Management
1 month ago
Columbus, Ohio, United States SMA Full timeThe Opportunity: Technical Volume LeadTechnical Volume Lead: A Technical Volume Lead is responsible for designing, scheduling, and managing the generation of a major proposal technical volume. This includes preparing volume outlines and compliance matrices, determining page allocations, and making author assignments. The Technical Volume Lead also develops...
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Java Technical Lead
3 weeks ago
Columbus, Ohio, United States JobRialto Full timeJob DescriptionLevel 1: Technical AssessmentThe initial technical round will cover the following key areas, but not limited to:Program testing: coding test questions on Spring Boot, Java, Kafka, and AnnotationsBuilding scalable and resilient applications (design)DB performance and bottlenecks, debugging, and AWS exposureLevel 2: Leadership and ExperienceFor...
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Technical Lead for Volume Management
2 weeks ago
Columbus, Ohio, United States SMA Full timeThe Opportunity: Technical Volume LeadTechnical Volume Lead: A Technical Volume Lead is responsible for designing, scheduling, and managing the generation of a major proposal technical volume. This includes preparing volume outlines and compliance matrices, determining page allocations, and making author assignments. The Technical Volume Lead also develops...
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Oracle Forms Technical Lead
2 weeks ago
Columbus, Ohio, United States Tata Consultancy Services Full timeRole: Oracle Forms Technical LeadLocation: RemoteWe are seeking a highly skilled Oracle Forms Technical Lead to join our team at Tata Consultancy Services. As a Technical Lead, you will be responsible for leading the development and support of Oracle Forms applications.Key Responsibilities:Lead the development and support of Oracle Forms...
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Salesforce Technical Lead
1 week ago
Columbus, Ohio, United States Insight Global Full timeJob Summary:We are seeking a highly skilled Salesforce Technical Lead to join our team at Insight Global. As a key member of our development team, you will be responsible for leading the development of enterprise-level applications using Salesforce.com full-stack development experience.Key Responsibilities:Lead a dev team and provide guidance/mentor as...
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Wynsure Product Technical Lead
1 week ago
Columbus, Ohio, United States AIT Global Full timeJob Title: Wynsure Tech LeadA highly skilled Wynsure product technical lead is required to manage a critical project for one of our biggest Insurance clients. The ideal candidate will have 10-12 years of progressive experience in leading a team at client location. The technical lead will be responsible for the execution of technical tasks for...
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WMS Technical Support Lead
2 weeks ago
Columbus, Ohio, United States Diverse Lynx Full timeJob Title: WMS Technical Support LeadWe are seeking a highly skilled WMS Technical Support Lead to join our team at Diverse Lynx LLC. As a key member of our technical support team, you will be responsible for providing expert technical support and guidance to our customers and internal teams.Key Responsibilities:Provide technical support and guidance to...