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ACA Reporting Account Manager

2 months ago

Greenville, United States Healthcare Reporting Full time

Healthcare Reporting is a rapidly growing company which is simply one of a kind. We're driven by our dedication to be the best. We always strive to pursue excellence. Most of all, we were built by people who loved what they do and were given the space to stretch and become the best at their craft. We love and respect our colleagues above all else, and by caring first for our employees it empowers us to do what we have promised to do – care for our clients.


When one of us succeeds, we all succeed. When one of us hurts, we all hurt. This is a place of tremendous respect, where our leaders work harder than anyone else simply because it would be unthinkable to ask someone else to do something that we were not willing to do. Our team can be trusted to do the right thing even when nobody is looking. It's a character thing. It's a work thing. An excellence thing. It’s what we do


Position: The ACA Reporting Account Manager will be responsible for managing client relationships and ensuring compliance with the Affordable Care Act (ACA) reporting requirements. This role involves overseeing the accuracy and timely submission of ACA reports, addressing client concerns, and working closely with internal teams to deliver high-quality service.


Responsibilities include but are not limited to:

Client Relationship Management:

  • Build and maintain strong relationships with clients, serving as their primary point of contact for ACA reporting matters.
  • Understand clients’ specific needs and ensure their satisfaction with our services.
  • Provide regular updates and feedback to clients regarding their ACA reporting status.


ACA Reporting Compliance:

  • Becoming adept with the Affordable Care Act legislation and staying current with any change within the regulations.
  • Ensure clients comply with all requirements and communicate any applicable changes.


Software Usage and Data Manipulation:

  • Gain a competent level of knowledge of our proprietary ACA software
  • Have the ability to demo the Software’s uses and processes to potential clients
  • Generate and review client’s ACA forms (1095-C, 1094-C) before ensuring compliance and accuracy.
  • Identify and address any discrepancies with client


Project Coordination:

  • Collaborate with internal teams (e.g., data analysts, IT, compliance) to ensure accurate data collection and reporting.
  • Manage multiple client projects simultaneously, ensuring all deadlines are met.
  • Implement all internal processes to ensure efficiency and accuracy


Customer Service and Support:

  • Provide expert guidance and support to potential and current clients on all ACA relevant topics
  • Resolve client issues and concerns promptly and effectively.
  • Conduct training sessions and webinars to educate clients on ACA compliance and reporting.


Documentation and Record Keeping:

  • Capitalize the Customer Relationship Management (CRM) tool, Insightly, with all client interactions.
  • Maintain detailed records of client interactions, data submissions, and compliance status.
  • Prepare and present regular reports on client compliance and service delivery metrics.


Qualifications & Skills:

  • Proven customer service and account management skills with a desire to help others
  • Excellent communication and interpersonal skills
  • Detail-oriented with strong analytical and problem-solving skills
  • Must have a great attitude and work well with fellow employees
  • Willingness and ability to follow instructions, but also think on your feet
  • Must have the ability to adapt to quickly changing circumstances
  • Proficient with Microsoft 365 product: OneDrive, Excel, Outlook,
  • Teams Platform
  • Experience in employee benefits administration or payroll services
  • Knowledge of HRIS (Human Resource Information System) platforms


Work Environment:

This is an onsite position. The headquarters office is located in Greenville, South Carolina. This job operates in a professional environment, whether in person. This role routinely uses standard office equipment such as computers, phones, and printers.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



Healthcare Reporting, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.