Royal Service Supervisor

1 month ago


Austin, United States AccorHotel Full time

As a Royal Service Supervisor you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
 

What you will be doing:

  • Lead and supervise the daytoday operation of the department to ensure service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests
  • Ensure employees are informed daily about priorities to personalize service
  • Ensuring daily assignments/tasks are being monitored and completed by the team in a timely manner
  • Working supervisor role; actively engaging via phone calls emails and other direct communications within the hotel
  • Supporting the team with escalated concerns and tasks
  • All other job duties as assigned

What is in it for you:

  • Paid time off
  • Medical Dental and Vision Insurance 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Qualifications :

Your experience and skills include

  • Service focused personality is essential
  • Previous experience in a similar leadership role is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities and the ability to lead by example

Remote Work :

No

Employment Type :

Fulltime



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