Senior Vice President

E&H Hardware Group, established in 2011 by the Buehler Family of Wooster, OH, carries forward a legacy of excellence that began with the opening of the first Buehler’s Grocery Store in 1929 in New Philadelphia, OH. With roots tracing back to their first hardware store in Orrville, OH in 1959, E&H Hardware Group has grown from the family's rich tradition in retail. Named in honor of Ed and Helen Buehler, the group reflects a deep commitment to community and service. E&H Hardware Group continues to thrive as a proud affiliate of Ace Hardware Corporation, America's premier hardware wholesaler.

Job Summary

The Senior Vice President & Head of Operations will oversee the company's core hardware day-to-day operational functions, ensuring efficiency, effectiveness, and alignment with the company’s strategic goals. The ideal candidate will embody our core values and lead by example, fostering a culture of excellence, innovation, and trust across all levels of the organization.

Key Responsibilities

Operational Leadership

• Oversee daily core hardware operations across all retail locations to ensure consistent, high-quality performance.
• Develop and implement operational policies and procedures that enhance efficiency and drive business growth.

Strategic Planning and Execution

• Collaborate with the CEO and senior leadership team to identify, develop, and execute strategic plans.
• Execute strategic plans through a disciplined and focused approach to achieve operational and organizational goals.

Team Development and Leadership

• Foster a positive and inclusive work environment that encourages strong cross-functional teamwork, innovation, and continuous improvement
• Mentor and develop a high performing operations team while promoting a culture that aligns with the company’s core values.

Financial Oversight

• Manage budgets, forecasts, and financial performance to meet business objectives.
• Implement cost-effective strategies without compromising service quality and customer satisfaction.

Customer Focus

• Ensure customer satisfaction remains a top priority through best-in-class helpful service delivery.
• Implement feedback mechanisms to continuously improve the customer experience.

Core Values Integration

• Promote, exemplify, and reinforce the company’s core values

1. Focus on best-in-class helpful service
2. Build and maintain local relationships based on trust and mutual respect.
3. Prioritize the company’s mission and objectives over personal gain.
4. Maintain a focused, steady, and forward-thinking approach to all business activities.
5. Practice a resourceful and enterprising mindset to drive efficiency and innovation.

Risk Management

• Identify potential risks and implement mitigation strategies.
• Ensure compliance with all legal, regulatory, and company policies.

Innovation and Continuous Improvement

• Encourage and lead initiatives that drive innovation and operational excellence.
• Stay informed about industry trends and best practices to keep the company ahead of the competition.

Qualifications

• Executive/Senior Management role (7 years’ experience); serving as a Senior VP of Ops, or Senior Leadership position
• Strong understanding of retail operations, preferably in the hardware sector.
• Excellent communication and interpersonal skills.
• Demonstrated ability to lead and manage large teams.
• Strong financial acumen with a history of managing complex budgets
• Exceptional strategic thinking, decision-making, and problem-solving skills.
• Bachelor’s degree in business administration, management, or related field; MBA or related master’s degree preferred.

Core Values Alignment

• Helpful: Demonstrates a commitment to assisting customers and team members.
• Resourceful and Enterprising: Displays innovation in solving problems and finding new opportunities.
• Local Relationships Built on Trust: Cultivates and maintains strong local community ties.
• Company and Mission Over Self: Prioritizes organizational goals and mission.
• Focused, Steady, and Forward Thinking: Maintains a consistent and future-oriented approach to business challenges and opportunities.