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ServiceNow FSO Tech Lead

3 months ago

Hartford, United States ClifyX Full time

Job Title: ServiceNow FSO Tech Lead

Location: Hartford, CT (Hybrid)

Position: Fulltime Permanent


Job Description:

Configuration and enhancements on the ServiceNow FSO platform

Configure ServiceNow FSO Modules, workflows, applications, scripts and integrations

Document technical design, development processes and solution configurations

Identify opportunities to optimize performance and improve scalability

Develop ServiceNow FSO configurations, including FSO data model setup, PA enablement, Commercial and Servicing Lines for Insurance workflow development, etc.

Build multiple FSO related features including advanced work assignment enablement, configurations around reports, dashboards, etc.

Document FSO development, configuration and technical details & prepare training material

Lead customer discussions, demos and participate in customer's engineer's configuration reviews

Conduct workshops on development showcase and show and tell of developed product

Certified System Administrator

FSO Certified