Travel Counselor

4 weeks ago

Santa Rosa, United States AAA Northern California, Nevada & Utah Full time
JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits Medical, Dental, Vision, wellness program and more
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

Additional Details: Competitive hourly base + commissions

.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Summary:

As a AAA Travel Counselor, you will be responsible for providing exceptional travel sales and support experiences to our Members.

Essential Functions

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of delivering exceptional member experiences in every transaction.
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members.
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business.
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.).
  • This is an onsite position located in Santa Rosa California (M-F in office and weekends off).

Knowledge/Skills/Abilities

  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills.
  • GDS experience required (Apollo/Galileo/Travelport).
  • Knowledge of travel products and worldwide geography, the ability to read and interpret maps and brochures.
  • Strong consultative selling skills with the ability to listen to members needs.
  • Bilingual communication skills are a plus.

Education & Experience / Licenses & Certification

  • High school diploma or equivalent.
  • 2 years of recent experience selling international and domestic travel services (preferred).
  • Travel Institute certification as CTA, CTC, or CTIE (preferred).

Work Environment/Physical Requirements

  • Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
  • May travel by car, plane or other form of transportation to attend business meetings or conferences.
  • Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

#CIN_RX

We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $48,169.00 - Mid: $60,211.00- Max: $72,254.00

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This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.

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