Senior Customer Success Manager

Senior Customer Success ManagerJoin the Future of Healthcare Recruitment at Vivian HealthVivian Health's mission is to transform healthcare hiring by empowering every healthcare professional to find their perfect job faster and easier than ever before. As the largest healthcare jobs marketplace, we support over 2 million clinicians in finding their next career opportunities. Our AI-driven platform also enhances process efficiencies for staffing agencies and healthcare employers, significantly reducing time to hire. Vivian Health is backed by world-class investors, including Thoma Bravo and IAC, with over $75 million in capital raised. Our accolades include BuiltIn's awards for "Fully Remote Best Startup," "Fully Remote Best Places to Work," and "U.S. Best Startups to Work For" in 2024.When you join our team, you'll have the opportunity to:Drive real, measurable impact in the healthcare industryBuild meaningful relationships with healthcare staffing agencies and help them achieve successGrow your career with a high-performing, collaborative team in a remote-first environmentAbout the role:We're looking for an experienced Senior Customer Success Manager to serve as a strategic partner and trusted advisor for our staffing agency clients. This role offers the opportunity to work with high-growth accounts, drive revenue expansion, and shape the future of customer success at Vivian Health. This is a senior-level position that includes the potential to grow. We're looking for someone who can think strategically, act decisively, and lead with empathy.You will have the opportunity to:Build Strategic Relationships: Develop trusted, long-term partnerships with key stakeholders at staffing agencies, helping them achieve their hiring goals and maximize the value of the Vivian platformDrive Growth: Identify and execute upsell and cross-sell opportunities, improving platform adoption and driving measurable success for our clientsEnsure Success: Collaborate with clients to implement effective campaigns, troubleshoot challenges, and deliver a seamless, exceptional experienceAdvocate for Clients: Be the voice of the customer internally, working with product, sales, and engineering teams to address client needs and enhance the platformFoster Innovation: Identify new opportunities to improve processes, enhance customer engagement, and scale success across the agency segmentWho you are:A strategic thinker and relationship builder who thrives in an evolving, start-up environment. You have a proven track record of success in customer success or account management and are ready to take your career to the next level. Qualifications:Experience: 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally within SaaS, marketplaces, or healthcare industriesRevenue Growth: Proven track record of managing and driving post-sales revenue growth and client retentionAccount Expansion: Demonstrated ability to grow and expand accounts, identifying opportunities for long-term client success and mutual growthNegotiation & Deal Strategy: Skilled in negotiation and developing creative deal structures that drive revenue and strengthen partnershipsEntrepreneurship: Self-starter with the ability to take initiative, think strategically, and thrive with minimal directionProblem Solving: Strong analytical and critical thinking skills with the ability to resolve challenges independentlyCommunication Skills & Telling a Data Story: Excellent verbal and written communication abilities with strong personal presence in partner and customer-facing roles. Must be able to take data, form a compelling narrative, and deliver that narrative verbally and in slide presentations.Customer-Centric Approach: A natural ability to empathize with clients and a relentless focus on helping them succeedOrganizational Skills: Exceptional ability to prioritize, schedule, manage time, and meet deadlines in a fast-paced, dynamic environmentTechnical Fluency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-makingBonus points for:Knowledge of the healthcare staffing industryExperience working with hospital recruiters or staffing agenciesWhat we provide (Benefits & Perks):The range for this position is $80,000 - $100,000 yearly base salary, with additional commission opportunities from $30,000 - $45,000 annually. This is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.At Vivian Health, we offer a competitive compensation package, with benefits including:Flexible Time OffComprehensive Health Insurance Plans, including HSA and FSA Options401K Retirement Savings Plan with Generous Employer MatchGenerous Parental LeaveWork-from-home stipendAccess to Corporate Discount ProgramPet Insurance