Customer Service III

2 days ago


Lake County, United States The Fountain Group LLC Full time

The Fountain Group is a national staffing firm and we are currently seeking a ­­­­­­­­Customer Service III for a prominent client of ours.  This position is in ­North Chicago, IL 60064. Details for the position are as follows:

Job Description:

  • Hybrid schedule (3 days on-site, 2 days remote)
  • $24 - $26/hour
  • The Device Tracking Analyst will communicate with customers to obtain and/or verify device tracking information in compliance with device tracking regulations established by the FDA and international regulatory bodies.
  • He/she will facilitate actions identified to improve customer experience and patient safety.
  • He/she will participate and/or lead in the identification and implementation of device tracking management system improvements, including technical support, and updates to procedures and forms used in the device tracking process.
  • Assist globalization of requirements, where necessary.
  • The individual is a subject matter expert due to demonstrated excellence in work performance and mastery of the knowledge, tasks, and skill sets.
  • Works with little to no supervision.

Qualifications:

  • Associate’s degree, with three to five years previous experience in regulatory, quality, clinical, or related customer service setting; or equivalent combination of education and experience.
  • Bachelor’s degree is strongly preferred.
  • Knowledge in device tracking policies and requirements.
  • Ability to understand the impact of regulatory compliance requirements (e.g. 21 CFR 821, 21 CFR Part 11, SOR/98/282 and other regulations as they apply).
  • Ability to function in a controlled environment by the FDA and other regulatory authorities.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to handle restricted, confidential, private, or personal information in accordance with departmental policies, HIPAA, and related international standards.
  • Knowledge of clinical, surgical techniques and procedures, and medical terminology.
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