Front Office Manager
1 week ago
Front Office ManagerConcord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.As a Concord Leader you will be responsible to:Inspire greatness in your team.Encourage and support team members to reach their full potential.Create a work environment that is a Great Place to Work for all.Lead with integrity, transparency, respect, and professionalism.Care for your team and their families.Key Responsibilities:Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied.Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance.Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use.Act as Manager on Duty, supporting hotel-wide operations when required.Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists.Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams.Produce accurate financial reports in a timely manner.Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts.Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures.Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards.Mentor and develop management talent within the front office team.Qualifications:Proven leadership experience in hotel front office or guest services management.Strong customer service philosophy and ability to foster a guest-first culture.Knowledge of revenue management, financial reporting, and hotel operations.Excellent communication, training, and problem-solving skills.Familiarity with HR best practices and compliance standards.Benefits:Competitive wagesMedical, dental, and vision insuranceLife insurance and short/long-term disability options401(k) with company matchTuition assistanceDiscounted room rates at Concord-managed hotelsTraining, development, and career advancement opportunitiesWhy Join Concord?At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.Built on five cornerstonesQuality, Integrity, Community, Profitability, and FUNour associates proudly cheer:"We Are Concord"We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
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Front Office | Front Office Manager
2 weeks ago
Miami Beach, United States Fontainebleau Florida Hotel, LLC Full timeFront Office Manager"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris LapidusA spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking...
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Front Office Manager
3 weeks ago
Miami, United States Marriott International Full timeDual Property Front Office ManagerThe Dual Property Front Office Manager is responsible for the overall leadership, strategic direction, and efficient operation of the Front Desk, Guest Services, and related guest-facing functions at both Element Doral and Aloft Doral. This role ensures exceptional guest satisfaction, operational excellence, and Marriott...
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Front Office Manager
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Miami, United States Pyramid Global Hospitality Full timePyramid Global Hospitality Front Office ManagerWelcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected...
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Assistant Front Office Manager
2 weeks ago
Miami, United States Mr. C Miami - Coconut Grove Full timeAssistant Front Office ManagerMr. C Coconut Grove is looking to hire an Assistant Front Office Manager to lead our team of agents and ensure we provide excellent customer service. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401...
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Assistant Front Office Manager
13 hours ago
Miami, United States Mr. C Miami - Coconut Grove Full timeAssistant Front Office ManagerMr. C Coconut Grove is looking to hire an Assistant Front Office Manager to lead our team of agents and ensure we provide excellent customer service. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401...
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Front Office Manager
4 weeks ago
Miami Beach, United States Marriott International Full timeFront Office ManagerResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and...
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Front Office Manager
4 weeks ago
Miami Beach, United States Marriott Full timeFront Office ManagerResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and...
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Front Office Manager
4 weeks ago
Miami Beach, United States Florida Staffing Full timeFront Office ManagerResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and...
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Assistant Front Office Manager
6 days ago
Miami Beach, United States Highgate Hotels, Inc. Full timeThe Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing Office Manager, Manager, Assistant, Office, Reservations, Hotel, Business Services
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Assistant Front Office Manager
3 weeks ago
Miami Beach, United States Davidson Hospitality Group Full timeAssistant Front Office ManagerEden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a member of the Eden Roc Miami Beach team, you'll have the chance to provide exceptional service to our esteemed guests, work in a collaborative and inclusive team, and be a...
